Thank you for visiting For general information, please be sure to see our FAQs page. If you do not find your answer among the FAQs, you may contact us at the form below, or by calling 216-771-4444. You will receive a response the following business day.

If you have a question that needs immediate attention, such as on the day of a show, please call our ticketing office at 216-771-8403.

In the event of an emergency during the evening, please call 216-640-8777.

Administrative Offices

Phone: 216-771-4444
Fax: 216-771-0217

Operating Hours
Mon - Fri:  9 a.m. - 5 p.m. *
Sat: closed
Sun: closed

Playhouse Square
1501 Euclid Avenue
Suite 200
Cleveland, OH 44115

Playhouse Square Ticket Office

The Playhouse Square Ticket Office is located in the KeyBank State Theatre lobby. 

Operating Hours
Mon – Sun: 11 a.m. - 6 p.m. *

*Ticket Office May close earlier or later, or be closed altogether, depending on performance schedule.
*During events/shows, the ticket office is open through the first intermission.
*To check operating hours before visiting, call 216-771-8403

KeyBank State Theatre
1519 Euclid Ave.
Cleveland, OH 44115

The Ticket Office accepts cash, American Express, Discover, Visa and MasterCard. (We regret that personal checks are not accepted.)

Purchase Tickets By Phone

Phone: 800-801-7407
Local: 216-241-6000 

Operating Hours
Mon - Fri:  9 a.m. – 9 p.m.
Sat:  9 a.m. – 9 p.m.
Sun:  9 a.m. – 8 p.m.

Group Ticket Information

Phone: 216-640-8600

Interested in bringing a group of 15 or more to a show? Contact our Group Services Dept 

Please visit our FAQs for answers to common questions or use the form below to submit your questions and comments.