How to Keep Your Seats for 2020-2021

If you are unsure of your log in information (email address and password), click here and enter the email address associated with your Playhouse Square season ticket account. Remember, you may have a home and work email, so look back to an old email you have received from us and see which address it was sent to.


After that, check your inbox for an email from [email protected] with your temporary password.


From there, you can log in with your temporary password and create a new permanent password. Make sure to write your new password down where you can find it later. 


Once logged in, you will find yourself in the home for your Playhouse Square online account. Click the "Offers" tab in your "My Account" menu. 

Once inside your current offers, you should see your 2020-2021 KeyBank Broadway Series Renewal. To keep your seats, click "Add to Order" and follow the purchase through to conclusion.

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If you just wish to review your seat locations, click the title of the offer you would like to look at (ex. "2020-2021 KeyBank Broadway Series Renewal). 

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To review pricing, you will need to add the renewal offer to your order first. 

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During the online renewal process, you will be asked if you are interested in hearing about seat change options later this spring, but you must renew your current seats by June 26, 2020 first. 

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You will then be asked to review and/or update your ticket delivery details.

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NEW! You will be asked if you would like to opt-in to Auto Renew. Ensure your Broadway in CLE experience never expires by clicking "Accept." 

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After confirming your delivery details and Auto-Renew preferences, you can select if you would like to break your season ticket payment up into our 12-month plan. You can also pay for your season tickets in full by selecting one of the two "Skip Payment Plans" buttons.

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From the 12-month plan, you will be asked to enter in your payment details and purchase your season tickets. Upon submitting, you will have kept your seats for the 2020-2021 KeyBank Broadway Series!

Do You Need Further Assistance?

Hours: Monday through Thursday 9:00 a.m.-5:00 p.m.
            Friday 9:00 a.m.-1:00 p.m.
Phone: 216-664-6050
Email: [email protected]

Note: If you are a Donor, please contact your Donor Relations Representative.