Key Moment

Special Occasion. Unique Experience. Exclusive Access.

Key Moment is a special service available to Playhouse Square guests when attending a KeyBank Broadway Series show in the Connor Palace Theatre. It is designed to help our guests celebrate a special occasion by delivering a unique experience prior to the performance. If you are celebrating a birthday, anniversary, or another special occasion, you can now surprise that special someone by purchasing a Key Moment that includes a beautiful red rose with personal message, glass of wine, a special gift from KeyBank and access to the exclusive Roy H. Holdt Boxholders Lounge.

Creating a Key Moment experience is easy - just fill out the form, and select the gifts you would like to have waiting for you at the Roy H. Holdt Boxholders Lounge.


Create your Key Moment by selecting a show you'd like to add a package to below:‚Äč

We’re sorry! Key Moment packages are unavailable for the remainder of the holiday season. Please check back at a later date, or reach out directly to [email protected] for more information.

Where is the Roy H. Holdt Boxholders Lounge located and what does it include?

The entrance to the Roy H. Holdt Boxholders Lounge is in the Connor Palace Theatre Mezzanine alcove. The lounge includes a relaxing environment, complimentary sodas and water, full bar for purchase, and light snacks.


When and how do I access the Roy H. Holdt Boxholders Lounge?

The Boxholders Lounge is open one hour prior to curtain and during intermission for Connor Palace Theatre shows only. We recommend you arrive at least 30 minutes prior to curtain. Pick up your Key Moment VIP ticket at Will Call. Present this one day pass to the Boxholders Lounge Concierge for entry.

Can you give me more details about the gifts available for purchase through the Key Moment?

A beautiful single red rose with baby’s breath wrapped in cellophane. These are delivered fresh daily from the florist. A personal message is also able to be attached to the rose.

The Boxholders Lounge offers complimentary soda and water, has a full bar for purchase, but with the Key Moment program, you may have a glass or two* of our Robert Mondavi Private Selection wine waiting for you when you arrive.

*Based on quantity ordered.