Posted: Jun 8, 2021

Season Ticket Services Representative - Daytime Hours

Rate of Pay: $11.00 per hour

Part Time: 12-19 hours per week (3 shifts minimum availability)

Daytime Shift: Mon–Fri, 8:45 a.m.–5:00 p.m. Shifts to be determined.

Seeking outgoing, organized individuals with outstanding interpersonal skills to answer Season Ticket Services hotline and respond to season ticket inquiries and problems. 

RESPONSIBILITIES

  1. Answer inbound calls and customer emails, and return voicemails for the Season Ticket Services Line.  
  2. Execute the expectations of Playhouse Square sales and service code of exemplary service and action.
  3. Pursue knowledge of, and effectively communicate facts about Playhouse Square events and season ticket holder benefits and opportunities
  4. Efficiently respond to season ticket holder inquiries, requests, and be a solution source for patrons via phone and email.
  5. Fulfillment of FORD and Retention Tiered Benefit materials, as well as all ticket package mailings which included single sales, exchanges, and reprints. 
  6. Accurately input and maintain customer data and sales documentation. Maintain any service logs or communication as requested by management.
  7. Assist in other departments and other tasks as needed.

Qualifications

Must have prior phone and customer service experience, excellent communication skills and knowledge of current PC hardware and software.

In order to apply, please submit a resume along with a cover letter to one of the following:

E-mail to [email protected]

Fax to (216) 771-0217

Mail:

Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115