Posted: May 12, 2022

Ticket Operations Coordinator

  • Full Time/Benefits
  • Please include a cover letter with salary requirements and resume when applying.
  • Playhouse Square requires employees to be fully vaccinated against COVID-19 and receive a booster shot, when eligible. We are an Equal Opportunity Employer and requests for reasonable accommodation will be considered on an individual basis.

RESPONSIBILITIES

  1. Embrace Playhouse Square values and programs that further Diversity, Equity and Inclusion within the department.
  2. Publish and maintain all show and event listing pages and visuals on playhousesquare.org and tickets.playhousesquare.org.
  3. Provide daily ticket counts, audits, and settlement reports for all promoters, rentals, and producing companies.
  4. Update and maintain complimentary ticket offers for Playhouse Square employees in the ticketing system.
  5. Coordinate all details of the scanning system.
  6. Process ticket orders from outside promoters and Broadway shows before shows arrive in town as well as special ticketing for other Playhouse Square departments (graduations, etc.)
  7. Run daily processes to report and correct balances due, undistributed payments, and un-allocated orders.
  8. Supervise part-time Ticket Operations Representatives
  9. Facilitate process of contacting guests and processing refunds due to cancelled/postponed performances.
  10. Coordinate all aspects of bill plan, including email notifications to season ticket holders, outbound calls and reporting.
  11. Research chargebacks, submit our point-of-view and justification and see to completion.
  12. Other duties as assigned.

Qualifications

  1. Self-motivated with strong organizational skills.
  2. Outgoing, people oriented person with outstanding interpersonal skills.
  3. Excellent communication skills, both verbal and written.
  4. Box Office ticketing experience preferred.
  5. Knowledge of current PC hardware and software.
  6. Ticketing systems and database experience, preferred.

BENEFITS

Playhouse Square is proud to have been recognized for 11 consecutive years as one of Cleveland's Top Workplaces by The Plain Dealer, a recognition based solely on surveys completed by our employees.

Playhouse Square offers an attractive and comprehensive benefit package to employees that provides exceptional coverage. This package includes:

  • Medical and Dental Insurance
  • Long-Term Disability Insurance
  • Life Insurance
  • 401(k) Retirement Plan
  • Employee Assistance Program (EAP)
  • Wellness Program
  • Discounted Parking

In order to apply, please submit a resume along with a cover letter, including salary requirements, to one of the following:

E-mail to hr@playhousesquare.org

Mail: 

Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115