Posted: Sep 16, 2022

Ticket Sales and Service Event Supervisor

Part-time, Hourly, Non-Exempt Position, weekends and evenings required, schedule will vary based on needs of department and performance schedule

RESPONSIBILITIES

  1. Embrace Playhouse Square values and programs that further Diversity, Equity, and Inclusion within the department
  2. Maintain service standards set by Leadership and derived from departmental core values of the Revenue and Marketing Department.  First point-of-contact for staff with questions and escalations. Act as liaison between teams and serve as support contact for guest services issues in the Playhouse Square, Resident Company, and Partner Box Offices.
  3. Supervise staff and provide support to manager during event mode.
  4. Assist patrons face-to-face during events at the Box Office, answer inbound calls, patron emails and return related voicemails.
  5. Accurately input and maintain patron data and sales documentation using the Audience View and Salesforce platforms. Maintain any sales logs or communication as requested by management.
  6. Support in the day to day needs of the Box Office including but not limited to: daily show settlements and reports, opening/closing of windows, digital ticketing, seating maps for House Management and staff, printing/filing tickets, Fortress ticket scanner set up and communication with House Management for troubleshooting needs when acting supervisor in Box Office.
  7. Provide feedback of staff performance and input for performance evaluations with Lead Supervisors.
  8. Work with all supervisors to ensure that the office space is clean, organized and a highly productive and creative workspace; assisting in administrative needs when needed.
  9. Assist in other departments and other tasks as needed.

Qualifications

  1. Outgoing, people-oriented person, with outstanding interpersonal skills.
  2. Prior customer service and event ticketing experience, familiarity with the performing arts preferred.
  3. Minimum of 1-year sales and service experience in a professional industry, prior experience with digital ticketing in a customer service setting a plus.
  4. Knowledge of current PC hardware and software. (Google, Office Suite, Outlook)
  5. Minimum two years supervisory experience.
  6. Excellent verbal and written communication skills
  7. Self-motivated with strong organizational skills.
  8. Ability to work a flexible schedule, including evenings, weekends, and holidays on a regular basis.

In order to apply, please submit a resume along with a cover letter to one of the following:

E-mail to hr@playhousesquare.org

Fax to (216) 771-0217

Mail:

Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115