Healthy Together at Playhouse Square

Updated: Friday, September 24, 2021

We are eager to welcome you back for a safe and memorable experience at Playhouse Square. Our commitment to the health and safety of our guests, artists and performers, staff and volunteers is our first priority always.

We have joined with performing arts venues in the Northeast Ohio region and around the country to implement a safer return to full-capacity live indoor performances by requiring masks to be worn in all areas of Playhouse Square and for all audience members to be fully vaccinated against COVID-19.

Any audience member (ages 3 and up) who cannot be vaccinated is required to provide a negative COVID-19 test result before entering the theater. Children ages 2 and under are not permitted at Playhouse Square.

We understand the concerns you may have as you consider buying tickets to future events and we want you to feel confident in your purchase. 

As your performance date approaches, if you or a member of your group are not feeling well or have concerns about attending a show, know that we have flexible options available for you. 

Please contact us in advance of your show time and date and we will review your options with you. 

We are available to answer any questions you may have at 216-241-6000 or by email to salesandservices@playhousesquare.org. If you are a Season Ticket Holder, please call 216-664-6050. If you are a Donor, please contact your Donor Services Representative.

When we all do our part, we can be healthy together at Playhouse Square.

Vaccination Required

All audience members must be fully vaccinated against COVID-19.

  • "Fully vaccinated” means that 14 days have passed since either the second shot of a CDC or WHO-approved two-shot vaccine or since the administration of a CDC or WHO-approved one-shot vaccine. 
  • Any audience member (ages 3 and up) who cannot be vaccinated will be required to provide proof of a negative test result received from a completed lab-certified antigen COVID-19 test within 24 hours prior to entering the theater or a negative test result received from a completed PCR COVID-19 test within 72 hours prior to entering the theater. The BinaxNOW COVID-19 Home Test (the version requiring a virtual appointment) is an acceptable option. More information about COVID-19 testing is available on local or state Department of Health websites.
  • Ticket holders must show proof of vaccination or negative test at their time of entry into the theater with a valid ticket.
  • Ticket holders may present proof of vaccination or negative test on paper or a smartphone.
  • In addition to proof of vaccination or negative test result, all guests 18 years or older must also present ID, such as a driver's license or passport. Guests under 18 may also use a school photo ID. Guests ages 3-11 do not need ID, but must be accompanied by an adult who meets all of the above requirements.
  • Children age two and under are not permitted in Playhouse Square venues at any time.

Stay Home if Ill

Ticket holders who have been exposed to COVID-19 and/or are experiencing symptoms are asked to remain at home and contact Playhouse Square to discuss flexible options for their tickets. 

 

Masks Required

Masks are required in all areas of Playhouse Square. Everyone in the theater must wear acceptable face coverings at all times, including during the show, except while eating and drinking in designated locations. All face coverings must cover the nose and mouth and comply with CDC guidelines for acceptable face coverings.

Bringing Children to a Show

Playhouse Square’s mask, vaccination and negative testing requirements apply to ALL audience members, regardless of age. 

Children age two and under are not permitted in Playhouse Square venues at any time.

Cashless Transactions

All transactions inside the theaters will be cashless. All food and beverage purchases must be made with a valid debit or credit card, or with mobile wallet options such as Apple Pay or Google Pay. Cash accepted at all merchandise and souvenir locations.

Air Quality

Playhouse Square has the latest HVAC technology, including air handlers equipped with MERV 13 rated filters, which are known to trap COVID-19 particles. As an additional measure, GPS brand bi-polar ionization, which is known to reduce risk from COVID-19, has been installed in our HVAC system. The theaters will be prepared by running portable HEPA filter units for three hours prior to each performance.

Seating

All engagements will be ticketed up to full capacity.

Tickets

Please consider digital ticket delivery for an easy, touch-free experience. As a reminder, all guests must have a ticket.

Enhanced Cleaning

We are following enhanced cleaning and strict disinfection protocols.

Clean Hands

We have hand sanitizer available in the theaters and encourage guests to wash their hands frequently.

For more information to help you plan your visit to Playhouse Square, check out our Help Center.