Updated: Thursday, September 16, 2021
We are eager to welcome you back for a safe and memorable experience at Playhouse Square. Our commitment to the health and safety of our guests, artists and performers, staff and volunteers is our first priority always.
We have joined with performing arts venues in the Northeast Ohio region and around the country to implement a safer return to full-capacity live indoor performances by requiring masks to be worn in all areas of Playhouse Square and for all audience members to be fully vaccinated against COVID-19. Any audience member (ages 3 and up) who cannot be vaccinated is required to provide a negative COVID-19 test result before entering the theater.
We understand the concerns you may have as you consider buying tickets to future events and we want you to feel confident in your purchase.
As your performance date approaches, if you or a member of your group are not feeling well or have concerns about attending a show, know that we have flexible options available for you.
Please contact us in advance of your show time and date and we will review your options with you.
We are available to answer any questions you may have at 216-241-6000 or by email to [email protected]. If you are a Season Ticket Holder, please call 216-664-6050. If you are a Donor, please contact your Donor Services Representative.
When we all do our part, we can be healthy together at Playhouse Square.
All audience members must be fully vaccinated against COVID-19.
Ticket holders who have been exposed to COVID-19 and/or are experiencing symptoms are asked to remain at home and contact Playhouse Square to discuss flexible options for their tickets.
Masks are required in all areas of Playhouse Square.
All transactions inside the theaters will be cashless. All food and beverage purchases must be made with a valid debit or credit card, or with mobile wallet options such as Apple Pay or Google Pay. Cash accepted at all merchandise and souvenir locations.
Playhouse Square has the latest HVAC technology, including air handlers equipped with MERV 13 rated filters, which are known to trap COVID-19 particles. As an additional measure, GPS brand bi-polar ionization, which is known to reduce risk from COVID-19, has been installed in our HVAC system. The theaters will be prepared by running portable HEPA filter units for three hours prior to each performance.
All engagements will be ticketed up to full capacity.
Please consider digital ticket delivery for an easy, touch-free experience. As a reminder, all guests must have a ticket.
We are following enhanced cleaning and strict disinfection protocols.
We have hand sanitizer available in the theaters and encourage guests to wash their hands frequently.
For more information to help you plan your visit to Playhouse Square, check out our Help Center.