Health & Safety

Your seat is waiting when you are ready! We are eager to welcome you back for a safe and memorable experience at Playhouse Square. Our commitment to the health and safety of our guests, artists, staff and volunteers is our first priority. We are working with experts from University Hospitals and local and state health officials, to ensure the implementation of health, safety and cleanliness protocols. These measures will be modified according to current public health and government standards and directives. Be sure to look for email communication from Playhouse Square before your visit for the most up-to-date information. We will post updates to this page as well.

Please review the guidelines and FAQ below to prepare for your visit to Playhouse Square. We are available to answer any questions you may have at 216-241-6000 or by email to [email protected] If you are a Season Ticket Holder, please call 216-664-6050. If you are a Donor, please contact your Donor Services Representative.

Know Before You Go

  • If you are sick or at risk, please stay home. Flexible options are available to you if you become ill or are no longer comfortable attending after purchasing a ticket. 
  • As a reminder, all guests must have a ticket.
  • Face masks are required for all guests (age 2 and over) and must be worn at all times unless actively eating or drinking in your seat. Neck gaiters, bandanas and masks with vents or valves are NOT permitted. Masks must fully cover the nose and mouth and fit securely under the chin. If you do not bring or have lost your mask, one will be provided to you at no charge.
  • All seats will be grouped in “seating pods” separated by 6 feet or more.
  • Abundant hand sanitizer and hand washing stations are located throughout the theaters.
  • Theater capacity is limited.
  • Maintain 6 feet of physical distance between yourself and others whenever possible. Adhere to marked spacing designations. Congregating in common areas is not permitted.
  • All transactions inside the theaters will be cashless. All purchases must be made with a valid debit or credit card, or with mobile wallet options such as Apple Pay or Google Pay. VISA gift cards can be purchased with cash at the Box Office located in the KeyBank State Theatre Lobby.
  • Eating and drinking in common areas is not permitted. Concessions must be consumed while seated in your ticketed seat. Masks must be worn unless actively eating or drinking.
  • Please consider digital ticket delivery to your mobile device for an easy, touch-free experience.

Failure to comply with health and safety guidelines can result in removal from Playhouse Square.

Frequently Asked Questions

What health and safety protocols are Playhouse Square putting in place?

We have collaborated with University Hospitals to provide health and safety guidance. We are enforcing a strict masking policy, providing hand sanitizer, following strict disinfection plans and providing communications prior to arrival and on site to remind guests of these protocols and the need to maintain social distancing.

Playhouse Square has the latest HVAC technology, including air handlers equipped with MERV 13 rated filters, which are known to trap COVID-19 particles. As an additional measure, GPS brand bi-polar ionization has been installed in our HVAC system and is known to kill the COVID-19 virus. The theaters will be prepared by running portable HEPA filter units for three hours prior to each performance.

What if I am sick or do not feel comfortable attending after purchasing my ticket?

If you are not able to attend due to health concerns, we have flexible options available for you. Please alert us by calling 216-241-6000 (Donors, please call your Donor Services Representative) and we will review your options with you. Options may vary by performance.

Is accessible seating available?

Yes, accessible seating is available.

Are hearing assistance devices available?

Yes, hearing assistance devices are available. Devices are sanitized after each use.

Are wheelchairs available?

Yes, wheelchairs are available. They are cleaned after each use.

Will I be able to purchase food and beverages at the theater?

Food and beverages will be available for walk-up purchase and mobile ordering. Mobile orders may be placed on site and picked up at designated locations. All items must be consumed while seated in your ticketed seat.