Healthy Together at Playhouse Square

GUIDELINES FOR AUDIENCE MEMBERS ARE SUBJECT TO CHANGE.

Read on for our current policy...

We are eager to welcome you back for a safe and memorable experience at Playhouse Square.

We are available to answer any questions you may have at 216-241-6000 or by email to salesandservices@playhousesquare.org. If you are a Season Ticket Holder, please call 216-664-6050. If you are a Donor, please contact your Donor Services Representative.

As we have been, we will continue to monitor conditions and make changes to these guidelines as needed.

Masks 

Audience members may choose whether to wear a mask at Playhouse Square, although there may be exceptions required by certain artists or productions. Guests who are unvaccinated are asked to wear a mask. We ask that all audience members be respectful of one another's choices. Guests exhibiting symptoms of COVID-19 or who have tested positive within the last 5 days must stay home.

Cashless Transactions

All transactions inside the theaters will be cashless. All food and beverage purchases must be made with a valid debit or credit card, or with mobile wallet options such as Apple Pay or Google Pay. Cash accepted at all merchandise and souvenir locations.

Air Quality

Playhouse Square has the latest HVAC technology, including air handlers equipped with MERV 13 rated filters, which are known to trap COVID-19 particles. As an additional measure, GPS brand bi-polar ionization, which is known to reduce risk from COVID-19, has been installed in our HVAC system. The theaters will be prepared by running portable HEPA filter units for three hours prior to each performance.

Seating

All engagements will be ticketed up to full capacity.

Tickets

Please consider digital ticket delivery for an easy, touch-free experience. As a reminder, all guests must have a ticket.

Enhanced Cleaning

We are following enhanced cleaning and strict disinfection protocols.

Clean Hands

We have hand sanitizer available in the theaters and encourage guests to wash their hands frequently.

For more information to help you plan your visit to Playhouse Square, check out our Help Center.