Posted: Oct 21, 2026

Season Ticket Services Coordinator

  • Full Time/Benefits
  • Salary Range: $46,700 to $51,000, based on experience and qualifications.
  • Deadline to Apply: October 30, 2026

Please include salary requirements when applying, in order to be considered.

Job Summary: 
The Season Ticket Services Coordinator is a high-impact role responsible for the stewardship, satisfaction, and long-term value of a portfolio of over 4,000 season ticket holder accounts, representing more than $5 million in annual revenue. This position requires an exceptional blend of relationship management, operational excellence, analytical capability, and service-driven decision-making.
The individual in this role will build and maintain service systems that directly influence retention outcomes, revenue growth, and guest satisfaction. With a strong understanding of ticketing operations, CRM utilization, and process design, the coordinator ensures efficient workflows, consistent communication, and a best-in-class service experience that distinguishes our organization.

Areas of Direct Responsibility:

  • Guest Relationship Management
  • Revenue, Retention & Growth Strategy
  • Systems, Processes & Operational Excellence
  • Communication & Customer Experience Design
  • Program, Event & Engagement Support

Duties and Responsibilities:

Guest Relationship Management

  • Serves as the primary point of contact for a large portfolio of season ticket holders, executing high-level, personalized account stewardship.
  • Delivers proactive outreach strategies—phone, email, SMS, and in-person—to foster deep relationships and anticipate guest needs.
  • Applies advanced knowledge to maximize quest experience and revenue of programming, fundraising, and district amenities. 
  • Leads resolution of escalated guest issues with diplomacy, speed, and ownership.

Revenue, Retention & Growth Strategy

  • Achieves and exceeds retention and revenue KPIs by applying a data-informed and guest-centric approach.
  • Individualizes campaign and project management. 
  • Strategically upsells seating upgrades, ancillary products, and value-enhancing opportunities based on guest history and behavioral indicators.
  • Collaborates with leadership to refine retention tactics and identify process efficiencies.

Systems, Processes & Operational Excellence

  • Build and maintain service systems that enhance productivity, communication consistency, and revenue accuracy for your portfolio of business. 
  • Manages all account activity within CRM and ticketing platforms with 100% accuracy, ensuring data integrity and secure handling of financial information.
  • Performs complex account troubleshooting including payment research, order verification, and historical analysis.
  • Executes leadership workflows for transfers, conversions, seating changes, and special handling cases.

Communication & Customer Experience Design

  • Creates personal and individualized systems that maximize portfolio engagement that elevate account satisfaction and reinforce long-term loyalty.
  • Identifies and prioritizes benefit usage trends to fill daily work and annual success. 
  • Achieves or exceeds weekly outreach metrics through structured call and communication planning as set through leadership. 

Program, Event & Engagement Support

  • Supports and executes exclusive season ticket holder events, tours, premium experiences, and engagement programs.
  • Provides onsite support at performances, ensuring seamless day-of-show service for high-value guests.

Leadership & Departmental Support

  • Serves as a resource and role model for the Representative team, supporting escalations, training, and communication alignment.
  • Participates in cross-departmental projects, aiding in service improvements, technology enhancements, and operational alignment.
  • Other duties as assigned.

Required Skills & Attributes:

  • Exceptional communication skills and emotional intelligence; able to tailor communication styles to diverse audiences.
  • Strong analytical skills with the ability to interpret data and identify trends in order to create a personalized and professional approach for portfolio. 
  • High operational discipline with strong organizational skills and capacity to manage high-volume workloads.
  • Demonstrated accountability in handling sensitive financial data and confidential account information.
  • Advanced competency with CRM platforms, ticketing systems, and Microsoft Office suite.
  • Solutions-oriented mindset with a commitment to continuous improvement and team collaboration.
  • Flexibility to work evenings, weekends, and event nights as required.
  • Willingness to embrace and embody Playhouse Square’s mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging.
  • Commitment to uphold Playhouse Square’s Code of Engagement.

Qualifications

  • Bachelor’s degree or equivalent professional experience managing high-volume accounts.
  • Two to four years in service, sales, operations, or customer relationship management.
  • Experience with ticketing systems, CRM environments, or large-scale account management preferred.
  • Background working in entertainment, sports, cultural institutions, or hospitality industries is a plus.

BENEFITS

Playhouse Square offers an attractive and comprehensive benefit package to employees that provides exceptional coverage. This package includes:

  • Medical, Vision, and Dental Insurance
  • Long-Term and Short-Term Disability Insurance
  • Paid Leave
  • Life Insurance
  • 401(k) Retirement Plan
  • Employee Assistance Program (EAP)
  • Wellness Program
  • Discounted Parking

In order to apply, please submit a resume along with a cover letter to one of the following:

E-mail to pshr@playhousesquare.org

Fax to 216-201-9448

Mail:

Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115