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Box Office

The main box office is located in the KeyBank State Theatre Lobby with satellite box offices in the Helen, Allen, Outcalt and Hanna Theatres.

All Playhouse Square box office locations operate only just before performances. We are closed on Mondays.

We open one hour prior to the curtain time and close at intermission. If a show does not have an intermission, the box office locations serving that theater will close once the curtain goes up.

Curtain and intermission times adjust frequently and are based on the many different shows on our stages, the varying dates where shows may occur throughout the year and the length of the first half of any show.

How can I find the hours of operation?

To find the hours of operation, you may inquire by calling (216) 241-6000, weekdays from 9:00 a.m. to 5:00 p.m.

You may also visit our events listing which features all shows scheduled and their curtain times. The box offices open one hour before the listed curtain time.

How can I buy tickets or ask questions about a performance?

The best way is to purchase your tickets online

Or call us at (216) 241-6000, weekdays from 9:00 a.m. to 5:00 p.m. where a Ticketing Concierge will be happy to assist you.

Note: all transactions inside Playhouse Square theaters (food & beverage, merchandise) will be cashless. All purchases must be made with a valid debit or credit card, or with mobile wallet options such as Apple Pay or Google Pay. 

Email Us

Email us at or use the web form below.

Reach Us By Phone

You can reach us by phone at (216) 241-6000

Weekdays: 9 a.m. to 5 p.m.

Direct Lines: 

  • Administrative Office: 216-771-4444
  • Sales and Service: 216-241-6000
  • Season Ticket Holders, please call: 216-664-6050
  • Group Leaders, please call: 216-640-8600
  • Donors, please contact your Donor Relations Representative
  • If you would like to purchase tickets for the KeyBank Broadway Series: call 216-640-8800 or visit

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