The main box office located in the KeyBank State Theatre Lobby opens one hour before curtain time and closes at the end of intermission for all shows in the KeyBank State, Connor Palace and Mimi Ohio Theatres.
Satellite box offices in the Helen, Allen, Outcalt and Hanna Theatres open one hour before the curtain time and close at the end of intermission in the theaters they serve.
All box offices are closed on Mondays and on non-show and event days.
Note: all transactions inside Playhouse Square theaters (food & beverage, merchandise) will be cashless. All purchases must be made with a valid debit or credit card, or with mobile wallet options such as Apple Pay or Google Pay.
Email us at [email protected] or use the web form below.
You can reach us by phone at (216) 241-6000
Weekdays: 9 a.m. to 5 p.m.
Evenings and weekends on show and event nights and matinees: One hour before curtain time.