Contact Us

Box Office

The main box office located in the KeyBank State Theatre Lobby opens one hour before curtain time and closes at the end of intermission for all shows in the KeyBank State, Connor Palace and Mimi Ohio Theatres.

Satellite box offices in the Helen, Allen, Outcalt and Hanna Theatres open one hour before the curtain time and close at the end of intermission in the theaters they serve.

All box offices are closed on Mondays and on non-show and event days.

Note: all transactions inside Playhouse Square theaters (food & beverage, merchandise) will be cashless. All purchases must be made with a valid debit or credit card, or with mobile wallet options such as Apple Pay or Google Pay. 

Email Us

Email us at or use the web form below.

Reach Us By Phone

You can reach us by phone at (216) 241-6000

Weekdays: 9 a.m. to 5 p.m.

Direct Lines: 

  • Administrative Office: 216-771-4444
  • Sales and Service: 216-241-6000
  • Season Ticket Holders, please call: 216-664-6050
  • Group Leaders, please call: 216-640-8600
  • Donors, please contact your Donor Relations Representative
  • If you would like to purchase tickets for the 2020-2021 KeyBank Broadway Series: call 216-640-8800 or visit

Contact Form