If you haven't logged into your online account this season, please click here and enter the email address associated with your account as a Season Ticket Holder.
After that, check your email inbox for a temporary password to arrive. From there, you can log in and ensure you have created your account to purchase any additional tickets and presale tickets when you receive your presale emails.
Please Note: Changes to our ticketing platform are currently underway to ensure an improved online ticketing experience. Unfortunately, account and ticketing management, including online exchanges and ticket forwarding, are not available at this time. Thank you for your patience and we look forward to rolling out these improvements to you in the future. Please contact a member of the Season Ticket Services team to take care of your account needs. We are available to assist you Monday through Friday from 9 am until 9 pm by calling 216-664-6050.
Have you reviewed your benefits lately? Even if you have been with us for a while, please take a moment to look over the perks that come with being a Season Ticket Holder. Because of your suggestions, some of them may have changed and become even better since the last time you checked!
Same show. Different day.
It happens to everyone. You make plans for a night out at the theater and something comes up. No problem! Only Season Ticket Holders have the benefit to exchange tickets. Exchanges must be processed at least 48 hours prior to your performance. If you choose to exchange for a performance with a higher ticket price than what you originally purchased, you'll only be charged the difference. No extra fees! Sorry, there are no refunds for missed performances and differences in prices, seat locations, and deadlines may apply.
Call Season Ticket Services at 216-664-6050 to complete your exchange needs for the 2018-2019 season.
Please Note: Changes to our ticketing platform are currently underway to ensure an improved online ticketing experience. Unfortunately, online exchanges are not available at this time. Thank you for your patience and we look forward to rolling out these improvements to you in the future.
Enhance your KeyBank Broadway Series experience with Playhouse Square's Broadway Buzz.
Click here for a complete schedule, including times and locations.
Season Ticket Holder Pre-sales
A popular Season Ticket Holder benefit is the ability to buy single tickets to select shows before the general public. You will receive periodic emails with links to your pre-sales throughout the year.
Lowest Price Lockdown
Season Tickets are the best deal in town for Broadway, as Season Ticket Holders enjoy a savings of up to 55% off the cost of single ticket prices. With ticket prices subject to change throughout the season, you have secured your seats for the whole year at the best possible price.
We help keep you up-to-date on the things you need to know when planning your visits to Playhouse Square. Our email reminders include important show news, traffic updates and other useful information.
HELP ENSURE YOU NEVER MISS A SHOW REMINDER! Let us know if you change your email address and be sure to add [email protected] to your email address book.
Birthday Cupcake from Whole Foods Market
Just when you thought being a Season Ticket Holder could not get any sweeter... Playhouse Square and Whole Foods Market want to celebrate YOU! Tell us your birthday below to receive a voucher for a delicious cupcake from a participating Whole Foods Market. Beginning in January, vouchers will be sent electronically during your birthday month.
13998 Cedar Road
University Heights, Ohio 44118
27249 Chagrin Boulevard
Woodmere, Ohio 44122
19607 Detroit Road
Rocky River, Ohio 44116
Swap-A-Show (Deadline: 12/31/18)
With your flexible Swap-A-Show® benefit, you can trade in your tickets from one show in the series for additional tickets to another KeyBank Broadway Series show. This is a great option if you'd like to treat others. Or, use this one-time-use benefit to swap into a show that is not available in the series. Be sure to get your Swap request in by Monday, December 31, 2018!*
Along with the Series shows, this year's Swap-A-Show® choices include Chicago (Nov. 27-Dec. 2, 2018), Rudolph The Red-Nosed Reindeer: The Musical (Dec. 7-9, 2018), Rodgers+Hammerstein's Cinderella (Jan. 15-20, 2019), The Phantom of the Opera (April 3-21, 2019), and Disney's The Lion King (Aug. 7-Sept. 1, 2019).
Contact Season Ticket Services at 216-664-6050 to complete your Swap-A-Show® for the 2018-2019 season. Our team is available Monday through Friday from 9 am until 9 pm.
Please Note: Come From Away is not eligible for swap. Restrictions to benefits, differences in prices, seat locations, fees, and deadlines may apply.
Q: What do I need when calling the Season Ticket Services Department?
A. Your customer number, the date/time of your current Series performance, the date/time of the show you’d like to swap or exchange into, seating charts and seat partner information (if applicable).
Q: Where do I locate seating charts of the theaters?
A. Seating charts can be found on our website at playhousesquare.org/events-tickets/seating-charts
We have expanded our staff to meet the growing needs of our Season Ticket Holders. From helping you to redeem your benefits to answering any questions you have along the way, we invite you to call, email or visit us online for help. Above all else, you can expect to receive the very best in personal and attentive service from our team of dedicated Season Ticket Services professionals.
Alana Bencun debuted at Playhouse Square in Season Ticket Services as a part-time representative. With her passion for Playhouse Square’s mission and the care of each Season Ticket Holder’s requests, she has taken a step into a Coordinator role. She looks forward to creating new memories and great experiences for our season ticket holders each and every day.
Caitlyn came to Playhouse Square in the summer of 2013 as a part-time representative. She thrives on applying her knowledge in efforts to provide a positive experience during each patron interaction; every call-every time. Her attention to detail, dedication to the department and her love for assisting our Season Ticket Holders proved she would make a great asset to the team as Assistant Manager in 2018. She looks forward to speaking with our patrons throughout the season and creating lasting memories.
An employee of PlayhouseSquare since 2005, Chris Swindell started out in our Inside Sales and Services Department, learning the ropes of selling new subscriptions on both an inbound and outbound basis. In 2010, Chris moved to the Season Ticket Services Department, where he now focuses on assisting current season ticket holders with all their theater needs, be they renewals, ticket exchanges, single ticket purchase or general questions about PlayhouseSquare.
John Logston joined Playhouse Square as a Part-Time Ticket Services Representative in our Ticket Office in 2013. After assisting with various projects, he joined the Season Ticket Services Department on a full-time basis in 2018, where he is excited about assisting our season ticket holders with their needs and helping them get the most out of their theater experience.
Katie W. began her time at Playhouse Square in October of 2014 as the Manager of our growing Season Ticket Services staff. She loves working with our season ticket holders and being a part of the Playhouse Square family. She is always looking for the best ways to provide the best service to the best customers - you our Season Ticket Holders here at Playhouse Square!
Laura Gusso joined the cast of Playhouse Square before she even moved back to Cleveland from New York City in January 2015. On the Inside Sales and Services team, Laura helped people become new season ticket holders prior to providing them service with the Season Ticket Services team in August 2016. She was thrilled to join the team full time in June 2017 and looks forward to continuing to bring our season ticket holders the highest level service offered for Playhouse Square’s KeyBank Broadway Series.
Mary DeNunzio joined the Playhouse Square cast in August 2014 as a part time Ticket Office Representative and also helped out in the Season Ticket Services Department. She enjoyed working with our Season Ticket Holders so much that she moved in the department on a part time basis in 2015 and became a full time coordinator in April 2016. Mary loves helping our Season Ticket Holders and is looking forward to speaking with them throughout the season.