Season Ticket Services
The renewal deadline has passed
The renewal deadline of Friday, April 7 has passed. If you have questions about your season tickets, please call us at 216-664-6050 (Mon.-Fri.; 9 AM-9 PM).
Season Ticket Holder Benefits
Have you reviewed your benefits lately? Even if you have been with us for a while, please take a moment to look over the perks that come with being a Season Ticket Holder. Because of your suggestions, some of them may have changed and become even better since the last time you checked!
Note that the benefits below apply to your 2016-2017 season tickets ONLY. Benefits pertaining to the 2017-2018 season can be found here.
Swap a Show (Deadline: December 31, 2017)
With your flexible Swap-A-Show® benefit, you can trade in your tickets from one show on the series for additional tickets to another KeyBank Broadway Series show. This is a great option if you'd like to treat others. Or, use this one-time-use benefit to swap into a show that is not available on the Series. Swap for the 2016-2017 Season begins upon receipt of your tickets in late summer through December 31, 2016.
Along with the Series shows, this year's Swap-A-Show® choices include:
Rodgers & Hammerstein's The Sound of Music (July 18-23, 2017), Motown The Musical (August 16-20, 2017) and The Book of Mormon (September 12-17, 2017)
Note: The Curious Incident of the Dog in the Night-Time is not eligible for swap.
To utilize your swap option for the 2016-17 Season please contact a Season Ticket Services Representative at 216-664-6050, Monday - Friday, 9 a.m. to 9 p.m.
*Restrictions to benefits, differences in prices, seat locations, fees and deadlines may apply
Same show. Different day.
It happens to everyone. You make plans for a night out at the theater and something comes up. No problem! Only Season Ticket Holders have the benefit to exchange tickets. Exchanges must processed at least 48 hours prior to your performance. If you choose to exchange for a performances with a higher ticket price than what you originally purchased, you'll only be charged the difference. No extra fees! Sorry, there are no refunds for missed performances.
Call Season Ticket Services at 216-664-6050 to exchange your tickets.
You can now exchange your tickets online by logging into your season ticket account. If you need assistance with your login information, please call 216-664-6050.
Enhance your KeyBank Broadway Series experience with Playhouse Square's Broadway Buzz.
- Attend free Pre-Show Talks, held one hour before curtain of each KeyBank Broadway Series production
- Thursday Evening Season Ticket Holders...stay in the theater for Post-Show Chats with the Cast
- No ticket needed!
For a complete schedule, including times and locations, go to playhousesquare.org/broadwaybuzz.
Season Ticket Holder Pre-sales
A popular Season Ticket Holder benefit is the ability to buy single tickets to select shows before the general public. Click here to log into your account and see current pre-sale opportunities.
Lowest Price Lockdown
Season Tickets are the best deal in town for Broadway, as Season Ticket Holders enjoy a savings of up to 55% off the cost of single ticket prices. With ticket prices subject to change throughout the season, you have secured your seats for the whole year at the best possible price.
We help keep you up-to-date on the things you need to know when planning your visits to Playhouse Square. Our email reminders include important show news, traffic updates and other useful information.
HELP ENSURE YOU NEVER MISS A SHOW REMINDER! Let us know if you change your email address and be sure to add [email protected] to your email address book.
Department hours: M-F; 9am-9pm at 216-664-6050 and by email [email protected].
Please contact the ticket office on weekends at 216-771-8403.
Frequently Asked Questions
Q. Why are my seats different for AN AMERICAN IN PARIS?
A. Since all of our performance spaces have their own seating configurations, your row and seat numbers for An American in Paris will be different than shows in the Connor Palace. We have given our best effort at finding you comparable seating in the State Theatre.
Q. Can I Swap out of any show this year?
A. You can swap out of all shows on the Series, except for The Curious Incident of the Dog in the Night-Time.
Q. When will single tickets go on sale for Hamilton?
A. Single tickets to Hamilton will be on-sale Spring 2018.
Q. How long do I have to make my Swap choice?
A. Swap-A-Show® requests for the 2016-17 Season must be submitted by December 31, 2016.
Make your visit a complete experience!
Extend your experience with a hotel stay at the luxurious Wyndham Cleveland, including breakfast for two, for only $135 per night. Create your overnight package here.
Meet the Season Ticket Services Team!
We have expanded our staff to meet the growing needs of our Season Ticket Holders. From helping you to redeem your benefits to answering any questions you have along the way, we invite you to call, email or visit us online for help. Above all else, you can expect to receive the very best in personal and attentive service from our team of dedicated Season Ticket Services professionals.
Caitlyn came to Playhouse Square and Season Ticket Services in 2013 as a summer intern. As our subscriber base began to grow, Caitlyn was asked back by the department as a representative to assist season ticket holders with all their theater needs. Her dedication to the department and her love for helping our subscribers proved she would make a great asset to the staff as she became a full time coordinator in 2015.
An employee of PlayhouseSquare since 2005, Chris Swindell started out in our Inside Sales and Services Department, learning the ropes of selling new subscriptions on both an inbound and outbound basis. In 2010, Chris moved to the Season Ticket Services Department, where he now focuses on assisting current season ticket holders with all their theater needs, be they renewals, ticket exchanges, single ticket purchase or general questions about PlayhouseSquare.
Meet Katie W.
Katie W. began her time at Playhouse Square in October of 2014 as the Manager of our growing Season Ticket Services staff. She loves working with our season ticket holders and being a part of the Playhouse Square family. She is always looking for the best ways to provide the best service to the best customers - you our Season Ticket Holders here at Playhouse Square!
Meet Mary D.
Mary DeNunzio joined the Playhouse Square cast in August 2014 as a part time Ticket Office Representative and also helped out in the Season Ticket Services Department. She enjoyed working with our Season Ticket Holders so much that she moved in the department on a part time basis in 2015 and became a full time coordinator in April 2016. Mary loves helping our Season Ticket Holders and is looking forward to speaking with them throughout the season.
Meet Antoinette K.
Antoinette Kula began her time with Playhouse Square as a STAR usher in 2002. After receiving her degree in Musical Theatre, she joined the Inside Sales Team at Playhouse Square in 2011. Antoinette joined the Season Ticket services team in 2015 where she enjoys sharing her love of musical theatre with each and every season ticket holder!
- Events & Tickets
- Events & Tickets
- Event Calendar
- Seating Charts
- Smart Seats
- Group Ticket Information
- Girl Scouts: The Hunchback of Notre Dame
- Girl Scouts: A Christmas Carol
- Girl Scouts: Hansel & Gretel
- Girl Scouts: Wicked
- Girl Scouts: Rodgers+ Hammerstein's Cinderella
- Girl Scouts: A Very Electric Christmas
- Girl Scouts: Dr. Seuss' How The Grinch Stole Christmas! The Musical
- Girl Scouts: Mr. Popper's Penguins
- Girl Scouts: STOMP
- Girl Scouts: DiNO-Light
- Girl Scouts: The Curious Incident of the Dog in the Night-Time
- Girl Scouts: Goodnight Moon and The Runaway Bunny
- Girl Scouts: Carnival of the Animals
- Girl Scouts: Pedal Punk
- Girl Scouts: The Moon's a Balloon
- Girl Scouts: An American in Paris
- Girl Scouts: The Phantom of the Opera
- Girl Scouts: The Sound of Music
- Ticket & Theater Guidelines
- Series Season Tickets & Packages
- Season Ticket Holder Account Log-in