At Your Service

An important note about your season tickets 

The deadline to renew your season tickets for the 2018-2019 KeyBank Broadway Series has passed. If you are still interested in being a Season Ticket Holder, call 216-664-6050,

Open 24x7 online!

Don't forget that you can manage your season ticket holder account 24x7 by clicking the "Log In” ribbon at the top of each page. This includes exchanging your season ticket performance dates online.

If you need further assistance, please call us at 216-664-6050 (Monday-Friday; 9 AM-9 PM).

Season Ticket Holder Benefits

Have you reviewed your benefits lately? Even if you have been with us for a while, please take a moment to look over the perks that come with being a Season Ticket Holder.  Because of your suggestions, some of them may have changed and become even better since the last time you checked! 


Same show. Different day. 
It happens to everyone. You make plans for a night out at the theater and something comes up. No problem! Only Season Ticket Holders have the benefit to exchange tickets. Exchanges must be processed at least 48 hours prior to your performance. If you choose to exchange for a performance with a higher ticket price than what you originally purchased, you'll only be charged the difference. No extra fees! Sorry, there are no refunds for missed performances. 

New this year: Exchange your tickets online by logging in to your account. Or, call Season Ticket Services at 216-664-6050.

Note: Exchanges for Hamilton are not available at this time.

Broadway Buzz

logo_BWYBuzz.jpgEnhance your KeyBank Broadway Series experience with Playhouse Square's Broadway Buzz.

  • Attend free Pre-Show Talks, held one hour before curtain of each KeyBank Broadway Series production.
  • Thursday Evening Season Ticket Holders...stay in the theater for Post-Show Chats with the Cast!
  • No ticket needed!
  • Now located in the Upper Allen

Click here for a complete schedule, including times and locations.

Season Ticket Holder Pre-sales

A popular Season Ticket Holder benefit is the ability to buy single tickets to select shows before the general public. Click here for your current pre-sale opportunities.

Lowest Price Lockdown

Season Tickets are the best deal in town for Broadway, as Season Ticket Holders enjoy a savings of up to 55% off the cost of single ticket prices. With ticket prices subject to change throughout the season, you have secured your seats for the whole year at the best possible price.

Show Reminders

We help keep you up-to-date on the things you need to know when planning your visits to Playhouse Square. Our email reminders include important show news, traffic updates and other useful information.

HELP ENSURE YOU NEVER MISS A SHOW REMINDER! Let us know if you change your email address and be sure to add [email protected] to your email address book.

Birthday Cupcake from Whole Foods Market

Just when you thought being a Season Ticket Holder could not get any sweeter... Playhouse Square and Whole Foods Market want to celebrate YOU! Tell us your birthday below to receive a voucher for a delicious cupcake from a participating Whole Foods Market. Beginning in January, vouchers will be sent electronically during your birthday month.

Cedar Center 
13998 Cedar Road
University Heights, Ohio 44118

27249 Chagrin Boulevard
Woodmere, Ohio 44122

Rocky River
19607 Detroit Road
Rocky River, Ohio 44116

Swap a Show (Deadline: 12/31/18)

Please note: The 2017-2018 season Swap-a-Show® deadline has passed and this benefit is no longer available.

With your flexible Swap-A-Show® benefit, you can trade in your tickets from one show in the series for additional tickets to another KeyBank Broadway Series show. This is a great option if you'd like to treat others. Or, use this one-time-use benefit to swap into a show that is not available in the series. Swap for the 2018-2019 season once your tickets arrive in the mail (after Labor Day 2018) through December 31, 2018.

Along with the Series shows, this year's Swap-A-Show® choices include Chicago (Nov. 27-Dec. 2, 2018), Rudolph The Red-Nosed Reindeer: The Musical (Dec. 7-9, 2018), Rodgers+Hammerstein's Cinderella (Jan. 15-20, 2019) and The Phantom of the Opera (April 3-21, 2019).

Note: Come From Away is not eligible for swap.

* Restrictions to benefits, differences in prices, seat locations, fees and deadlines may apply.

Frequently Asked Questions

Q: What do I need when calling the Season Ticket Services Department?

A. Your customer number, the date/time of your current Series performance, the date/time of the show you’d like to swap or exchange into, seating charts and seat partner information (if applicable).

Q: Where do I locate seating charts of the theaters?

A. Seating charts can be found on our website at

Meet the Season Ticket Services Team!

We have expanded our staff to meet the growing needs of our Season Ticket Holders. From helping you to redeem your benefits to answering any questions you have along the way, we invite you to call, email or visit us online for help. Above all else, you can expect to receive the very best in personal and attentive service from our team of dedicated Season Ticket Services professionals.

Meet Alana

Alana Bencun debuted at Playhouse Square in Season Ticket Services as a part-time representative. With her passion for Playhouse Square’s mission and the care of each Season Ticket Holder’s requests, she has taken a step into a Coordinator role.  She looks forward to creating new memories and great experiences for our season ticket holders each and every day. 


Meet Caitlyn

Caitlyn came to Playhouse Square and Season Ticket Services in 2013 as a summer intern. As our subscriber base began to grow, Caitlyn was asked back by the department as a representative to assist season ticket holders with all their theater needs. Her dedication to the department and her love for helping our subscribers proved she would make a great asset to the staff as she became a full time coordinator in 2015.

Meet Chris

An employee of PlayhouseSquare since 2005, Chris Swindell started out in our Inside Sales and Services Department, learning the ropes of selling new subscriptions on both an inbound and outbound basis. In 2010, Chris moved to the Season Ticket Services Department, where he now focuses on assisting current season ticket holders with all their theater needs, be they renewals, ticket exchanges, single ticket purchase or general questions about PlayhouseSquare.

Meet John

John Logston joined Playhouse Square as a Part-Time Ticket Services Representative in our Ticket Office in 2013. After assisting with various projects, he joined the Season Ticket Services Department on a full-time basis in 2018, where he is excited about assisting our season ticket holders with their needs and helping them get the most out of their theater experience.

Meet Katie

Katie W. began her time at Playhouse Square in October of 2014 as the Manager of our growing Season Ticket Services staff. She loves working with our season ticket holders and being a part of the Playhouse Square family. She is always looking for the best ways to provide the best service to the best customers - you our Season Ticket Holders here at Playhouse Square!‚Äč 

Meet Laura

Laura Gusso joined the cast of Playhouse Square before she even moved back to Cleveland from New York City in January 2015.  On the Inside Sales and Services team, Laura helped people become new season ticket holders prior to providing them service with the Season Ticket Services team in August 2016.  She was thrilled to join the team full time in June 2017 and looks forward to continuing to bring our season ticket holders the highest level service offered for Playhouse Square’s KeyBank Broadway Series.  

Meet Mary

Mary DeNunzio joined the Playhouse Square cast in August 2014 as a part time Ticket Office Representative and also helped out in the Season Ticket Services Department. She enjoyed working with our Season Ticket Holders so much that she moved in the department on a part time basis in 2015 and became a full time coordinator in April 2016. Mary loves helping our Season Ticket Holders and is looking forward to speaking with them throughout the season.