Don't forget that you can manage your season ticket holder account 24x7 by clicking the "Log In” ribbon at the top of each page. This includes exchanging your season ticket performance dates online.
If you need further assistance, please call us at 216-664-6050 (Monday-Friday; 9 AM-9 PM).
Have you reviewed your benefits lately? Even if you have been with us for a while, please take a moment to look over the perks that come with being a Season Ticket Holder. Because of your suggestions, some of them may have changed and become even better since the last time you checked!
Note that the benefits below apply to your 2017-2018 season tickets.
Swap a Show (Deadline: 12/31/17)
With your flexible Swap-A-Show® benefit, you can trade in your tickets from one show in the series for additional tickets to another KeyBank Broadway Series show. This is a great option if you'd like to treat others. Or, use this one-time-use benefit to swap into a show that is not available in the series. Swap for the 2017-2018 season now through December 31, 2017.
Along with the Series shows (excluding Hamilton), this year's Swap-A-Show® choices include Wicked (November 8-December 3, 2017), Stomp (February 6-11, 2018), Riverdance (February 13-18, 2017), and Beautiful: The Carole King Musical (June 5-17, 2017).
To utilize your swap option for the 2017-18 Season please contact a Season Ticket Services Representative at 216-664-6050, Monday - Friday, 9 a.m. to 9 p.m.
Note: The Humans is not eligible for swap.
* Restrictions to benefits, differences in prices, seat locations, fees and deadlines may apply.
Same show. Different day.
It happens to everyone. You make plans for a night out at the theater and something comes up. No problem! Only Season Ticket Holders have the benefit to exchange tickets. Exchanges must be processed at least 48 hours prior to your performance. If you choose to exchange for a performance with a higher ticket price than what you originally purchased, you'll only be charged the difference. No extra fees! Sorry, there are no refunds for missed performances.
New this year: Exchange your tickets online by logging in to your account. Or, call Season Ticket Services at 216-664-6050.
Note: Exchanges for Hamilton are not available at this time. Look for more information about exchanging your Hamilton tickets in the coming months.
Enhance your KeyBank Broadway Series experience with Playhouse Square's Broadway Buzz.
Click here for a complete schedule, including times and locations.
Season Ticket Holder Pre-sales
A popular Season Ticket Holder benefit is the ability to buy single tickets to select shows before the general public. Click here for your current pre-sale opportunities.
Lowest Price Lockdown
Season Tickets are the best deal in town for Broadway, as Season Ticket Holders enjoy a savings of up to 55% off the cost of single ticket prices. With ticket prices subject to change throughout the season, you have secured your seats for the whole year at the best possible price.
We help keep you up-to-date on the things you need to know when planning your visits to Playhouse Square. Our email reminders include important show news, traffic updates and other useful information.
HELP ENSURE YOU NEVER MISS A SHOW REMINDER! Let us know if you change your email address and be sure to add [email protected] to your email address book.
*NEW* Birthday Cupcake from Whole Foods Market
Just when you thought being a Season Ticket Holder could not get any sweeter... Playhouse Square and Whole Foods Market want to celebrate YOU! Tell us your birthday below to receive a voucher for a delicious cupcake from a participating Whole Foods Market. Beginning in January, vouchers will be sent electronically during your birthday month.
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Q: What do I need when calling the Season Ticket Services Department?
A. Your customer number, the date/time of your current Series performance, the date/time of the show you’d like to swap or exchange into, seating charts and seat partner information (if applicable).
Q. Can I Swap out of any show this year?
A. You can swap out of all shows on the Series, except for The Humans.
Q. How long do I have to make my Swap choice?
A. Swap-A-Show® requests for the 2017-2018 Season must be submitted by December 31, 2017.
Q: Where do I locate seating charts of the theaters?
A. Seating charts can be found on our website at playhousesquare.org/events-tickets/seating-charts
We have expanded our staff to meet the growing needs of our Season Ticket Holders. From helping you to redeem your benefits to answering any questions you have along the way, we invite you to call, email or visit us online for help. Above all else, you can expect to receive the very best in personal and attentive service from our team of dedicated Season Ticket Services professionals.
Antoinette Kula began her time with Playhouse Square as a STAR usher in 2002. After receiving her degree in Musical Theatre, she joined the Inside Sales Team at Playhouse Square in 2011. Antoinette joined the Season Ticket services team in 2015 where she enjoys sharing her love of musical theatre with each and every season ticket holder!
Caitlyn came to Playhouse Square and Season Ticket Services in 2013 as a summer intern. As our subscriber base began to grow, Caitlyn was asked back by the department as a representative to assist season ticket holders with all their theater needs. Her dedication to the department and her love for helping our subscribers proved she would make a great asset to the staff as she became a full time coordinator in 2015.
An employee of PlayhouseSquare since 2005, Chris Swindell started out in our Inside Sales and Services Department, learning the ropes of selling new subscriptions on both an inbound and outbound basis. In 2010, Chris moved to the Season Ticket Services Department, where he now focuses on assisting current season ticket holders with all their theater needs, be they renewals, ticket exchanges, single ticket purchase or general questions about PlayhouseSquare.
Katie W. began her time at Playhouse Square in October of 2014 as the Manager of our growing Season Ticket Services staff. She loves working with our season ticket holders and being a part of the Playhouse Square family. She is always looking for the best ways to provide the best service to the best customers - you our Season Ticket Holders here at Playhouse Square!
Laura Gusso joined the cast of Playhouse Square before she even moved back to Cleveland from New York City in January 2015. On the Inside Sales and Services team, Laura helped people become new season ticket holders prior to providing them service with the Season Ticket Services team in August 2016. She was thrilled to join the team full time in June 2017 and looks forward to continuing to bring our season ticket holders the highest level service offered for Playhouse Square’s KeyBank Broadway Series.
Mary DeNunzio joined the Playhouse Square cast in August 2014 as a part time Ticket Office Representative and also helped out in the Season Ticket Services Department. She enjoyed working with our Season Ticket Holders so much that she moved in the department on a part time basis in 2015 and became a full time coordinator in April 2016. Mary loves helping our Season Ticket Holders and is looking forward to speaking with them throughout the season.