Contact Us

Thank you for visiting For general information, please be sure to see our FAQs page. If you do not find your answer among the FAQ’s please feel free to use the form below or contact us via phone at 216-771-4444 (Monday-Friday from 9:00 am- 5:00 pm.) You will receive a response the following business day. If you have a question that needs immediate attention, such as on the day of a show, please call 216-771-8403. (In the event of an emergency during the evening, please call 216-640-8777.)

Administrative Offices

Open Monday-Friday, 9:00 am to 5:00 pm (open until 1pm on Fridays from Memorial Day to Labor Day)

1501 Euclid Avenue
Suite 200
Cleveland, OH 44115

216-771-0217 fax 

PlayhouseSquare Ticket Office

The PlayhouseSquare Ticket Office is located in the KeyBank State Theatre lobby at 1519 Euclid Avenue.

The Ticket Office accepts cash, American Express, Discover, Visa and MasterCard. (We regret that personal checks are not accepted.)


Monday – Sunday 11:00am – 6:00pm.

*Hours vary when we have evening performances. 
*During events/shows, the ticket office is open through the first intermission.


* Please note our ticket office hours for the 2017 holidays:

  • December 24 2017 - 11 a.m. -3 p.m.
  • December 25 - closed
  • December 31 - 2 p.m. - 8:30 p.m.
  • January 1, 2018 - closed

To check operating hours before you visit, call the Ticket Office Information Line at 216-771-8403.

Purchase tickets by phone

Mon – Sat 8:30 a.m. – 10 p.m.
Sun 9am – 8 p.m.


Group Ticket Information

Interested in bringing a group of 15 or more to a show? Contact our Group Services Dept

Please visit our FAQs for answers to common questions or use the form below to submit your questions and comments.