Group Services Frequently Asked Questions

How many people do I need to make a group?

Group minimums vary by show but are generally between 10 and 15 people. The group minimum for all shows in the KeyBank Broadway Series is 15 and Huntington Featured Performances are 10.

How do I order group tickets?

Please call Group Services at 216-640-8600 (Monday-Friday, 9:00 a.m.-5:00 p.m.) or fill out the Contact Us form to start your planning your group experience.

We will work with you to reserve seats for your desired performance. These seats will be secured for your group until a predetermined due date when we require final count and payment, typically one month before the start of the show's performance run. 

Can we order and pay for our tickets separately?

We ask that a Group Leader is designated to coordinate the group and make one final payment. Ask us about Groupmatics, our secure and easy-to-use platform which allows you to organize and collect money online.

Do we have to buy tickets in the same price level?

One of the benefits of group tickets is that you may sit in different price levels/seating locations and receive the discounted group pricing.

What forms of payment are accepted by Playhouse Square?

We accept all major credit cards and business checks. Sorry, no personal checks will be accepted. Ask us about Groupmatics, our secure and easy-to-use platform which allows you to organize and collect money online. 

What if I need to cancel my group?

Refunds and date exchanges are not possible after your purchase is final. However, prior to final payment, you are able to adjust your group count.

How and when will I receive my tickets?

Tickets will be mailed up to 10 days before your performance date; any tickets purchased after will automatically be placed at Will Call for pickup. Payment is required before tickets can be printed. 

Can you accommodate guests with special needs?

We are able to accommodate guests with limited mobility, hearing and visual impairments, or those who require wheelchair assistance. Let your Group Services Account Executive know of any special considerations when placing your order. Please note there are no elevators in any of our historic theaters.

What is Groupmatics?

Groupmatics is our secure and easy-to-use online ticket platform for group events. Your Group Services Account Executive will create a personalized event page that includes your seating reservation and any important details about your outing. Through a promotional link, group members can go online to select and purchase their seat, saving you from having to collect and keep track of individual payments.