BROADWAY PERFORMANCE INFORMATION CENTER

Show Cancellation/Postponement Plan

To date, we have postponed or canceled 450 performances and events. You can help by choosing to donate the value of tickets for canceled performances back to us, or by making another contribution. If a donation is not possible at this time, we understand and hope you may be able to consider one in the future. For a complete list of impacted performances, visit our show updates page. 

Impact on Playhouse Square

As a not-for-profit presenter of live theater, these necessary postponements and cancellations are heartbreaking. The disruption will cause significant loss and our rebound will be lengthy. But we remain steadfast in planning your return, continuing our commitment to provide educational opportunities to students and maintaining your beautiful theaters.

Other Events at Playhouse Square

Although we must wait until January for our beloved KeyBank Broadway Series shows, we are working on plans to host a variety of activities and performances for you to enjoy, including those from our wonderful resident companies, this fall. Be on the lookout for that schedule of events.

GENERAL QUESTIONS

What if there are other changes to the 2020-2021 KeyBank Broadway Series? 

If any changes should occur, we will notify you and offer flexible options.
 

What will you be doing to ensure our safety when we return?

Your health and safety are our first priority. We eagerly await guidance on mass gatherings and will follow the regulations and recommendations of the CDC and State of Ohio. As soon as our plans are solidified, we will share them with you.

What if circumstances surrounding COVID-19 make me uncomfortable or unable to return to the theater for the 2020-2021 season?

We understand there are many factors to consider and circumstances will be different for everyone. We want to reassure you that flexible options will be available to you.
 

I HAVE SEASON TICKETS

Will my payments change if I'm on a payment plan?

Yes, your payment plan for the 2020-2021 KeyBank Broadway series will reflect the changes to the season lineup. The total cost and monthly payments will decrease, however, the number of payments will remain the same. As a reminder, we notified you that your first payment would be changed from May 5 to June 5.
 

Will I get a refund since I paid in full for the original lineup of seven shows?

You will receive an email with a statement of your available account credit for any canceled or postponed shows you have tickets for and options for those credits, including...

  1. Keeping your credit with Playhouse Square for future ticket purchases
  2. Donating the value of your credit back to Playhouse Square to support our not-for-profit mission
  3. Receiving a refund
  4. A combination donation and refund at a percentage of your choice

If I purchased parking, will it be refunded?

Yes, your parking will be figured into your available account credit along with the ticket value(s) for any canceled or postponed shows. You will receive an email with a statement of your available account credit and options for those credits, including...

  1. Keeping your credit with Playhouse Square for future ticket purchases
  2. Donating the value of your credit back to Playhouse Square to support our not-for-profit mission
  3. Receiving a refund
  4. A combination donation and refund at a percentage of your choice

 

What should I do if I haven't renewed my season tickets for 2020-2021?

We hope you will choose to keep your seats for the 2020-2021 season! Your renewal deadline has been extended to June 5, and we are here to help with flexibility and the first-class service you have come to expect from Playhouse Square.

The 2020-2021 KeyBank Broadway Series includes:

  • Pretty Woman: The Musical – January 5-24, 2021
  • The Prom – March 9-28, 2021
  • Ain’t Too Proud: The LIfe & Times of the Temptations – April 6-25, 2021
  • Moulin Rouge The Musical! – May 5-June 6, 2021
  • Hadestown – July 6-25, 2021
     

I have a different question, can I speak with someone?

Of course! Your Season Ticket Services team is standing by to assist you!

Contact Season Ticket Services:

Note: If you are a Donor, please contact your Donor Relations Representative. 

I HAVE INDIVIDUAL SHOW TICKETS

What happens now that my show is canceled or postponed?

You will receive an email with a statement of your available account credit for any canceled or postponed shows you have tickets for and options for those credits, including...

  1. Keeping your credit with Playhouse Square for future ticket purchases
  2. Donating the value of your credit back to Playhouse Square to support our not-for-profit mission
  3. Receiving a refund
  4. A combination donation and refund at a percentage of your choice

If I purchased parking, will it be refunded?

Yes, your parking will be figured into your available account credit along with the ticket value(s) for any canceled or postponed shows. You will receive an email with a statement of your available account credit and options for those credits, including...

  1. Keeping your credit with Playhouse Square for future ticket purchases
  2. Donating the value of your credit back to Playhouse Square to support our not-for-profit mission
  3. Receiving a refund
  4. A combination donation and refund at a percentage of your choice

I have a different question, can I speak with someone?

Of course! Our representatives are standing by to assist you!

Contact Sales & Service:

Note: If you are a Donor, please contact your Donor Relations Representative. 

I AM A GROUP LEADER

I have already purchased my group tickets for Disney’s Frozen, what will happen to them?

Your Group Services Account Executive will be reaching out to you to discuss options for your group ticket purchase.
 

I was registered to attend one of the Girl Scout One-Day Extravaganzas at Disney’s Frozen, what will happen now?

We are sorry to share this event has been canceled, however, we are happy to share that a number of special activities have been planned for Girl Scouts of North East Ohio during Disney's Frozen Week (August 3-7, 2020). Please visit gsneo.org for more information and to register.

I had tickets reserved for one of the affected shows, what will happen to them?

No action is needed from you at this time. Your Group Services Account Executive will be reaching out to you. 
 

I have reserved and/or purchased tickets to Dr. Seuss’ How The Grinch Stole Christmas! The Musical, what will happen to them?

Please note that as of July 27, 2020 this show is no longer on the Playhouse Square schedule. If you have any questions about this performance update, please contact Group Services by calling 216-640-8600.