Frequently Asked Questions

Why should I select to Auto Renew my season tickets?

Ensure that your Broadway in CLE experience never expires with our most convenient benefit ever!

Enrolling in auto-renewal means you'll never have to ask yourself if you remembered to keep your seats for the coming year. You'll also gain priority access to relocate your seats if you wish to make a change. Need to move your seats, change your day of the week or add additional seats? Get quicker access to make these changes when your account is set to auto-renew.

Does the season ticket payment plan have a fee?

No! The payment plan is a free benefit to all season ticket holders. 

How do I update my credit card information for my payment plan?

Please call your Season Ticket Services team to update your payment plan. We're available to assist you Monday through Friday from 9:00 a.m. until 5:00 p.m. by calling 216-664-6050.

What are my Swap-A-Show® options for the 2022-2023 KeyBank Broadway Series?

Currently your Swap-A-Show® options include swapping within your KeyBank Broadway Series season ticket package, meaning that you may decide to forgo your tickets to one show on series for extra tickets to another on series. You may also swap into one of our Huntington Bank Featured Performances, which will be RIVERDANCE, ALADDIN, DEAR EVAN HANSEN or COME FROM AWAY. If you choose to move into a performance with a higher ticket price than what you originally purchased, you will only be charged the difference.

Please note that BEETLEJUICE is not eligible for Swap-A-Show®.

What is the difference between the Swap-A-Show® and Exchange benefits?

Great question! The exchange benefit allows you to exchange your tickets from one performance date to another during the run of a show. This benefit is unlimited and free for season ticket holders ($25 per exchange savings), but exchange requests must be made 48 hours prior to your scheduled performance.

Swap-A-Show® is a one time-only benefit in the event you have already seen a show or do not wish to attend a particular performance. You can trade in your tickets from one show on the series for additional tickets to another KeyBank Broadway Series show, or one of our Huntington Bank Featured Performances. This benefit expires on December 31, 2022.

In both cases, if you choose to move into a performance with a higher ticket price than what you originally purchased, you will only be charged the difference.

It's the weekend and something's come up, can anybody help me?

If you have tickets for an upcoming weekend performance and need assistance on Saturday or Sunday, please fill out this form.   

I have another question. Can I speak with someone?

Of course! Our Season Ticket Services team is available to assist.

Hours: Monday through Friday, 9:00 a.m.-5:00 p.m.
Phone: 216-664-6050
Schedule a Call: Book your Personalized Service Appointment with a member of our Season Ticket Services team, where you'll receive a phone call at a time and date that works best for you.

Note: If you are a Donor, please contact your Donor Relations Representative.