Group Services Frequently Asked Questions

What health and safety protocols are Playhouse Square putting in place?

We have collaborated with University Hospitals to provide health and safety guidance. We are enforcing a strict masking policy, providing hand sanitizer, following strict disinfection plans and providing communications prior to arrival and on site to remind guests of these protocols. We encourage you to choose digital ticket delivery to your mobile device for an easy, touch-free experience.

We will share the most up-to-date health and safety protocols well in advance of your first performance. With the first show opening in November, we expect there to some adjustments to the guidelines between now and then.

Playhouse Square has the latest HVAC technology, including air handlers equipped with MERV 13 rated filters, which are known to trap COVID-19 particles. As an additional measure, GPS brand bi-polar ionization has been installed in our HVAC system and is known to kill the COVID-19 virus. The theaters will be prepared by running portable HEPA filter units for three hours prior to each performance.

What if I am sick or do not feel comfortable attending after purchasing my tickets?

If you are not able to attend due to health concerns, we have flexible options available for you. Please alert us by contacting your Group Services Account Executive and we will review your options with you. 

How many people do I need to make a group?

Group minimums vary by show, but generally at least 15 people are needed to be eligible for group discounts and benefits. 

How do I order group tickets?

Please call Group Services at 216-640-8600 (Monday-Friday, 9:00 a.m.-5:00 p.m.) or fill out the Contact Us form to start your planning your group experience.

We will work with you to reserve seats for your desired performance. These seats will be secured for your group until a predetermined due date when we require a final count and payment, typically one month before the start of the show's performance run. 

Can we order and pay for our tickets separately?

We ask that a Group Leader is designated to coordinate the group and make one final payment. 

Do we have to buy tickets in the same price level?

One of the benefits of group tickets is that you may sit in different price levels/seating locations and receive the discounted group pricing.

What forms of payment are accepted by Playhouse Square?

We accept all major credit cards and business checks. Sorry, no personal checks will be accepted. 

What if I need to cancel my group?

Prior to final payment, you are able to adjust your group count. Ticket options will vary depending on performance. Please contact your Group Services Account Executive if you need to make any adjustments to your order.

How and when will I receive my tickets?

We are currently exploring our socially distanced and contactless ticket delivery options. Please contact your Group Services Account Executive if you have questions about ticket delivery.

Can you accommodate guests with special needs?

Yes, we are able to accommodate guests with limited mobility, hearing and visual impairments, or those who require wheelchair assistance. Let your Group Services Account Executive know of any special considerations when placing your order. Please note there are no elevators in any of our historic theaters.