Parking Manager

Job Summary:

The Parking Manager is responsible for overseeing all aspects of parking operations, vendor management, pricing strategy, technology integration, and customer experience. This role ensures that parking services are efficient, financially optimized, and aligned with business goals while delivering a seamless experience for residents, office workers, and visitors.

 

Areas of Direct Responsibility Include:

Vendor Oversight & Contract Management, Parking Strategy & Inventory Management, Pricing & Revenue Optimization, Technology Integration & Innovation, Customer Experience & Communication, Budgeting & Capital Planning, Reporting & Analysis

 

Duties and Responsibilities:

• Serve as the primary point of contact for third-party parking operators for Playhouse Square owned parking lots and garages.
• Serve as the primary contact for valet services for Playhouse Square.
• Ensure vendors meet service level expectations and contract requirements.
• Develop and implement performance metrics to hold vendors accountable for efficiency, cleanliness, safety, and overall service quality.
• Oversee vendor-related costs, track expenditures, and identify cost-saving opportunities without compromising service quality.
• Schedule recurring meetings with third-party parking operators to review performance, discuss upcoming needs and address challenges.
• Ensure smooth coordination between vendors, internal teams, external stakeholders, particularly during high-demand periods, events, or facility maintenance projects.

 

• Monitor parking demand across different user groups, including internal departments, resident companies, office tenants, residents, and event attendees.
• Collaborate with the parking operator to develop and maintain an active parking inventory strategy to optimize space utilization.
• Track real-time and forecasted occupancy data to improve efficiency.
• Collaborate with Finance Department to confirm accuracy of monthly reporting and financials.

 

 

• Collaborate with the parking operator to recommend dynamic pricing strategies based on usage patterns, market trends and event schedules.
• Collaborate with finance and the parking operators to track revenue and recommend adjustments.

 

• Assess and recommend parking technology solutions, such as access control, payment systems, and license plate recognition.
• Ensure seamless integration of parking systems with other real estate technology platforms.
• Stay informed on emerging technologies related to mobility, smart city infrastructure, and parking innovations.

 

• Prepare and manage the parking budgets, including operating cost forecasts and revenue analysis.
• Assist in capital planning efforts for garage improvements and technology upgrades.
• Coordinate with internal facilities and parking operator to identify infrastructure investments.

 

General Administrative

• Member of Playhouse Square Real Estate team.
• Perform other duties as assigned by Vice President of Hospitality.

 

Required Skills/Attributes:

• Collaborative mindset and customer-service orientation, working with teams across departments to develop parking solutions.
• Strong client service skills with a commitment to high-quality outcomes and organizational goals.
• Ability to build productive relationships and influence internal and external partners.
• Excellent written and verbal communication skills, with the ability to summarize complex issues and offer clear recommendations.
• Manage vendor contracts.
• Ability to work both independently and as part of a team.
• High integrity, attention to detail, and the ability to prioritize projects effectively.
• Problem-solving skills with the ability to interpret data and make strategic recommendations.
• A demonstrated commitment to learning and professional growth.
• Embrace Playhouse Square’s values and programs that further Diversity, Equity and Inclusion within the department.

Qualifications

• Three to five years of parking operations management experience.
• Experience in vendor management.
• Policy development, report writing and data analysis.

BENEFITS

Playhouse Square offers an attractive and comprehensive benefit package to employees that provides exceptional coverage. This package includes:

• Medical, Vision, and Dental Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Paid Leave
• Life Insurance
• 401(k) Retirement Plan
• Perks Program
• Employee Assistance Program (EAP)
• Wellness Program
• Discounted Parking

In order to apply, please submit a resume along with a cover letter to one of the following:

E-mail to hr@playhousesquare.org

Fax to 216-201-9448

Mail:

Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115