Group Ticket Information

A dedicated Group Services Account Executive will handle your order and work to provide your group an exceptional theatergoing experience.

Groups are able to reserve and purchase tickets to most performances before the general public! The earlier the group is booked, the better the available seats.

The majority of shows offer special discounted rates and reduced handling fees that will save your group money.

Reservations of 15 seats or more can be held for your group until the payment due date, securing your seats while you organize your group.

Group tickets do not have to be in the same price level. We offer location flexibility so all members of your group can enjoy a performance at their preferred price.

Group minimums vary by show, but are generally between 10 and 15 people. The group minimum for all shows in the KeyBank Broadway Series and Huntington Featured Performances is 15 people.

Please call Group Services at 216-640-8600 or fill out the Contact Us form to start your planning your group experience.

We will work with you to reserve seats for your desired performance. These seats will be secured for your group until a predetermined due date when we require final count and payment, typically one month before the start of the show's performance run. 

We ask that a Group Leader is designated to coordinate the group and make one final payment. Thanks to our partner program, separate payments for tickets can be accepted if the group is part of the Groupmatics online program.

No. One of the benefits of group tickets is that you may sit in different price levels/seating locations and receive the discounted group pricing.

We accept all major credit cards and business checks. Sorry, no personal checks will be accepted.

Tickets cannot be canceled or returned once they are purchased. Refunds and date exchanges are not possible after your purchase is final. However, prior to final payment, you are able to adjust your group count.

Tickets will be mailed up to 10 days before your performance date; any tickets purchased after will automatically be placed at Will Call for pickup. Full payment is required before tickets can be printed and mailed. 

We are able to accommodate guests with limited mobility, hearing and visual impairments, or those who require wheelchair assistance. Let your Group Services Account Executive know of any special considerations when placing your order. Please note there are no elevators in any of our historic theaters.

Groupmatics is an online ticket platform for group events. Your Group Services Account Executive will create a personalized event page that includes your seating reservation and any important details about your outing. Through a promotional link, group members can go online to select and purchase their seat, saving you from having to collect and keep track of individual payments.