If you know your login information, you can log into your account here and accept your renewal offer.

If you are unsure of your login information (email address and password) or how to accept your renewal offer, we have put together a step-by-step guide on how to renew your seats online here.

What's Happening at Playhouse Square

View Broadway Performance Information Center

View COVID-19 Performance Status Updates

We miss you! While we wait to see you back at the theaters, the Season Ticket Services team is taking time to plan more fun events and surprises for next season. Will you join us on a trip down memory lane?

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Jim Brickman Livestream Performance for Season Ticket Holders


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2020 Annual Broadway Series Launch Special


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2020 Season Ticket Holder Movie Night

Frequently Asked Questions

Q: What do I need when calling the Season Ticket Services Department?

A. Your customer number, the date/time of your current Series performance, the date/time of the show you’d like to swap or exchange into, seating charts and seat partner information (if applicable).

Q: I’ve placed a request to change my seat location for the upcoming 2020-2021 KeyBank Broadway Series, when can I expect to be contacted?

A: We have extended the season ticket renewal deadline to Friday, June 26, 2020. Once this date has passed, we will begin the process of contacting you for seat location changes.  

Q. What precautions is Playhouse Square taking to keep audiences safe when the theaters reopen?

A. Your health and safety are always our first priority and we are exploring a variety of options. We eagerly await clear guidance on mass gatherings and then we will be able to solidify and share our plans. Know that we will follow the regulations and recommendations issued by the CDC and the State of Ohio. We want you to feel confident returning to Playhouse Square.

Q: Where do I locate seating charts of the theaters?

A. Seating charts can be found on our website at

Season Ticket Holder Benefits

Have you reviewed your benefits lately? Even if you have been with us for a while, please take a moment to look over the perks that come with being a Season Ticket Holder.

Lowest Price Lockdown

Season Tickets are the best deal in town for Broadway, as Season Ticket Holders enjoy a savings of up to 55% off the cost of single ticket prices. With ticket prices subject to change throughout the season, you have secured your seats for the whole year at the best possible price.


Same show. Different day. 

It happens to everyone. You make plans for a night out at the theater and something comes up. No problem! Only Season Ticket Holders have the benefit to exchange tickets. Exchanges must be processed at least 48 hours prior to your performance. If you choose to exchange for a performance with a higher ticket price than what you originally purchased, you'll only be charged the difference. No extra fees! Sorry, there are no refunds for missed performances and differences in prices, seat locations, and deadlines may apply.

Log into your online account or call Season Ticket Services at 216-664-6050 to complete your exchange.  


With your flexible Swap-a- Show® benefit, you can trade in your tickets from one show on the series for additional tickets to another KeyBank Broadway Series show. Or, use this one-time benefit to swap into a show that is not available on the series.

*If you choose to move into a performance with a higher ticket price than what you originally purchased, you will only be charged the difference. 

Broadway Buzz

logo_BWYBuzz.jpgEnhance your KeyBank Broadway Series experience with Playhouse Square's Broadway Buzz.

  • Attend free Pre-Show Talks, held one hour before curtain of each KeyBank Broadway Series production.
  • Thursday Evening Season Ticket Holders...stay in the theater for Post-Show Chats with the Cast!
  • No ticket needed!
  • Now located in the Upper Allen

Click here for a complete schedule, including times and locations.

Season Ticket Holder Pre-sales

A popular Season Ticket Holder benefit is the ability to buy single tickets to select shows before the general public. You will receive periodic emails with links to your pre-sales throughout the year.

Show Reminders

We help keep you up-to-date on the things you need to know when planning your visits to Playhouse Square. Our email reminders include important show news, traffic updates and other useful information.

HELP ENSURE YOU NEVER MISS A SHOW REMINDER! Let us know if you change your email address and be sure to add [email protected] to your email address book.

Meet the Season Ticket Services Team!

From helping you to redeem your benefits to answering any questions you have along the way, we invite you to call, email or visit us online for help. Above all else, you can expect to receive the very best in personal and attentive service from our team of dedicated Season Ticket Services professionals.

Meet Caitlyn

Caitlyn came to Playhouse Square in the summer of 2013 as a part-time representative. She thrives on applying her knowledge in efforts to provide a positive experience during each patron interaction; every call-every time. Her attention to detail, dedication to the department and her love for assisting our Season Ticket Holders proved she would make a great asset to the team as Assistant Manager in 2018. She looks forward to speaking with our patrons throughout the season and creating lasting memories.

Meet Chris

An employee of PlayhouseSquare since 2005, Chris Swindell started out in our Inside Sales and Services Department, learning the ropes of selling new subscriptions on both an inbound and outbound basis. In 2010, Chris moved to the Season Ticket Services Department, where he now focuses on assisting current season ticket holders with all their theater needs, be they renewals, ticket exchanges, single ticket purchase or general questions about PlayhouseSquare.

Meet John

John Logston joined Playhouse Square as a part-time Ticket Services Representative in our Ticket Office in 2013. After assisting with various projects, he joined the Season Ticket Services Department on a full-time basis in 2018, where he is excited about assisting our season ticket holders with their needs and helping them get the most out of their theater experience.

Meet Katie

Katie W. began her time at Playhouse Square in October of 2014 as the Manager of our growing Season Ticket Services staff. She loves working with our season ticket holders and being a part of the Playhouse Square family. She is always looking for the best ways to provide the best service to the best customers - you our Season Ticket Holders here at Playhouse Square!​ 

Meet Autumn

Autumn V. joined Playhouse Square in March 2018 with the Ticket Office. She has since spent one year within Season Ticket Services as a part-time Representative and is ecstatic to now celebrate her new role as a Coordinator! She looks forward to sharing her infectious smile with our team and our guests while helping to create lifelong memories of Playhouse Square.

Meet Mary

Mary DeNunzio joined the Playhouse Square cast in August 2014 as a part time Ticket Office Representative and also helped out in the Season Ticket Services Department. She enjoyed working with our Season Ticket Holders so much that she moved in the department on a part time basis in 2015 and became a full time coordinator in April 2016. Mary loves helping our Season Ticket Holders and is looking forward to speaking with them throughout the season.