Theater Etiquette & FAQs

Are you planning your first to Playhouse Square and wondering what to expect? Or maybe you just aren’t sure: What to wear? Are cameras permitted? How early to arrive? Let us answer all your questions.

What are the Ticket Office hours and holiday hours?

The Ticket Office is located in the KeyBank State Theatre lobby and is open Monday through Sunday from 11:00 a.m. to 6:00 p.m. Hours vary when we have evening performances and also during the summer months and holidays. Call 216-771-8403 to confirm hours of operation. To order tickets, call 216-241-6000, 866-546-1353 or purchase online here. For season ticket plans and packages, call 216-640-8800 or click here.

What is proper “theater etiquette” when attending an event at Playhouse Square?

We wish for every guest to have a wonderful, unforgettable experience during their visit. To provide that assurance, we ask that all noise-making devices (cell phones, pagers, wristwatch alarms) are turned off and that, when possible, our guests remain seated during all productions while keeping chatter to a very minimal level.

Candy wrappers and other noises made by food or beverage consumption can also be a distraction, so we ask that you keep this in mind during the show. Exceptions apply depending upon the nature of show or concert.

What is considered proper attire for an event at Playhouse Square?

Wear whatever makes you feel most comfortable! Playhouse Square is your performing arts center and we want you to feel most welcome, regardless of wardrobe. The type of performance can sometimes be the best indicator of what is most often worn by others. For example, the audiences might be dressier for a live theater event than they might be for a pop/rock concert, comedy or family show. 

Men often wear casual slacks with a button down shirt or sweater and jacket while others opt for jeans and a polo shirt. Some men even prefer wearing a suit. Attire for the ladies varies from dresses and skirts to pants and jeans. 

And, you may wish to be mindful of your seat location, as you may need to access them via stairs, as most of our historic theaters do not have elevators. Therefore, footwear may be something for you to consider.

Either way, It is really up to you and your guests--we just want you here with us! Regardless of your choice, we want you to feel comfortable enough to truly enjoy your experience. Please feel free to call 216-771-8403 for more specific advice.

How early should I arrive?

We suggest you arrive at least 45 minutes before your scheduled curtain time. Arriving early allows you time to leisurely park, visit the facilities or concession stand and find your seat without disrupting other guests’ show experience.

During our Broadway Series shows, you may also join us in the Idea Center at Playhouse Square for our Broadway Buzz pre-show talk, which takes place one hour prior to your scheduled show. For more information about our Broadway Buzz program, visit our Free Broadway Buzz Events page.

Where do I park when I visit Playhouse Square?

The Playhouse Square Garage is located at East 15th and Chester. The Garage offers a covered walkway into the theaters. The walkway is accessible from the 2nd floor of the Garage and elevators are available on each parking level. Purchase parking in the Playhouse Square Garage in advance and save! Prepaid parking is just $14 ($20 on-site). Parking passes may also be purchased at the Playhouse Square Ticket Office (located in the KeyBank State Theatre Lobby) during normal business hours. Purchase Parking Pass Online

We offer wheelchair assistance on Euclid Avenue. If you or a companion need a wheelchair, please pull up in front of the theater you are attending and a RedCoat volunteer will be happy to assist. Please note: We cannot assist guests in and out of vehicles.

For information on group bus parking, please call 216-664-6050.

Are there area restaurants that I can dine at before or after the performance?

There are many fine restaurants located in the Playhouse Square district. Find out who’s in the neighborhood, hours of operation and what each restaurant has to offer by visiting our Hotel & Dining Guide.

Are food and beverages available at the theater?

We offer a variety of items such as candy, cookies, soft pretzels, assorted nuts, Coca Cola products, bottled water & coffee. At some events, popcorn & hot dogs may also be available for purchase. Our bars serve a selection of beers, wines and spirits. You may use your American Express, Visa, MasterCard and Discover Card at any of the theaters.

Please note: Food & beverage selections vary by performance and patrons may be prohibited from taking these items into theaters for select shows or performances. Signs will be posted in the event food & beverages are not allowed inside.

Am I permitted to record or photograph a performance in the theater?

Video and/or audio taping is prohibited in our theaters. Cameras, including those on cell phones, are also not permitted.

What is the best way to stay informed about upcoming events at Playhouse Square?

Consider subscribing to our free Playhouse Square e-Alert newsletter to receive a monthly e-mail that includes updates on upcoming shows, events, workshops and more. Sign-up for the Playhouse Square e-Alert.

Do you provide services for guests with disabilities?

We provide accessible restrooms and seating, companion seating, audio description, hearing assisted services, large-print programs and wheelchair assistance. Service animals are welcome. Click here or call 216-640-8656 for more information. (Please note that our historical theaters do not have elevators.)

Do you offer discounts for groups?

Yes and attending a show at Playhouse Square is always more fun with a group of friends, family or other acquaintances. Plus, groups receive a variety of benefits in addition to ticket discounts. To learn more, contact Group Services at 216-664-6050 ext. 1 or visit Group Tickets.

I have four-year-old son I plan on bringing to an event. Does he need a ticket?

Yes. Children under two years old generally are not permitted in the theaters. At designated shows, children of all ages are welcome and children under the age of one will be admitted without charge to sit on an adult’s lap. All children must be seated with an adult. Any person disrupting a performance or inhibiting the enjoyment of an event for guests may be removed from the theater without refund.

How do I get the best seats in the house?

The best seats are largely available to Broadway Series and Children’s Theater Series season ticket holders and donors of Playhouse Square.

These groups are often given priority access to seats before the public because of their philanthropic giving and long-term commitment to Playhouse Square. Members of the Donor Circle are given access to the absolute best seats, followed by season ticket holders.

What are the benefits of becoming a donor or season ticket holder?

In addition to getting the best seats currently available, both receive advance notice of offers on other Playhouse Square performances, discounts and advantages from sponsor organizations, the ability to exchange tickets for other performances when applicable and a dedicated coordinator to handle your requests.

Learn more about becoming a donor by calling 216-640-8414 or by visiting our Giving & Support page. Learn more about becoming season ticket holder by calling 216-664-6050 or visiting our Series Season Tickets & Packages page.

Why does Playhouse Square have “donors”?

Playhouse Square is a not-for-profit organization that positively impacts our community. However, proceeds from ticket sales alone do not fully cover our operating costs. We rely on the generous support of foundations, corporations and individuals like you to meet our annual need of more than $6 million. To learn more, click here.

How do I volunteer at Playhouse Square?

We are so very proud of our dedicated team of volunteers, affectionately known as the “RedCoats” due to the red jackets they wear as part of their uniform. They provide an invaluable service to our guests as ushers, ticket takers and more.

For more information on how to become a RedCoat, visit our Volunteering page.

We also have a special volunteer program for high school students called “STARS”. 

Do you offer educational programs?

Yes! We offer a wide variety of educational programs from Broadway Buzz Pre-Show Talks to summer camp for high school students and theater field trips for all ages. For more information, please call 216-348-7909 or visit our Education & Engagement page by clicking here.

How can I learn more about the shows or meet the cast?

During scheduled performances of the shows in our Broadway Series, we are proud to present Broadway Buzz, a 30-minute discussion that starts one hour before each of the show. Brought to you by our Community Engagement and Education Department, Broadway Buzz will help you better understand all that goes into bringing these rich stories to life on the big stage! Please join us for this free event which takes place at the Idea Center at Playhouse Square and take the opportunity to learn more about the show you are about to see.

After select Thursday evening Broadway Series performances, we offer post-show chats with cast members. This is your opportunity to hear what it’s like to audition, tour and perform in a Broadway show! To find out more about Broadway Buzz programs, visit our Free Broadway Buzz Events page.

How do I find out about single ticket discounts?

Have you heard about Playhouse Square Smart Seats? Smart Seats offers $10 and $20 tickets to a broad variety of performing arts engagements at Playhouse Square. Find a listing of available shows by visiting our  Smart Seats page.

What is the Idea Center at Playhouse Square?

The Idea Center at Playhouse Square is the headquarters for WVIZ/PBS, 90.3 WCPN and 104.9 WCLV ideastream and Playhouse Square’s Community Engagement and Education programs. As a collaborative project between ideastream and Playhouse Square, it serves as a place for arts, education, technology and ideas. 

I would like to have my company meeting at Playhouse Square. Do you have banquet/meeting facilities?

Yes. Our private rooms as well as our spacious lobbies and theater stages are available for rent .Please call 216-640-8470 or click here to learn more.

Do you rent the theaters for events such as weddings, graduations or parties?

Yes. When not hosting shows, our beautiful theaters act as dynamic settings for weddings, wedding photography, business meetings, receptions and even movie shoots! We can customize an event to suit your every need. Please call 216-640-8470 or click here to learn more.

Have a question we didn’t answer? Click here to submit your question to our Guest Service Representative.