Accessibility Information

Playhouse Square strives to offer barrier-free access to performances and events. Guest safety and comfort is important to us. Details of the accessibility services we provide are below. Should you have any additional questions or need assistance, please send an email to [email protected] or call Tonia Brown at 216-640-8871. 

Please note that four of Playhouse Square’s historic theaters do not have elevator access to the mezzanine or balcony. The theaters are:  Connor Palace, KeyBank State, Ohio and Hanna. Kennedy’s Cabaret is not accessible by wheelchair.

Accessibility at Playhouse Square includes: 

  • Automatic doors located at all front door theater exterior entrances.
  • Automatic doors between the Playhouse Square parking garage and walkway leading to the theaters.
  • House manager on duty at all performances in all theaters. Should you need additional assistance, any volunteer RedCoat can direct you to the office.
  • Escorts with wheelchairs available at the front doors of all theaters.
  • Wheelchair accessible restrooms on the main floor of each theater with the exception of the Connor Palace.
  • Designated wheelchair accessible seats in each theater.  

Accessible Seating

There are designated seats in each theater for guests who require accessible seating.  When inquiring about availability, please let the ticket representative know that you require accessible seating accommodations. Purchases may be made online at playhousesquare.org, over the phone (call 866-546-1353 or 216-771-8403) or in person at the Playhouse Square Ticket Office. Accessible seating is limited and a request for accessible seating does not guarantee availability. Guests must use their own wheelchairs or scooters.

Each wheelchair accessible seat includes the option to purchase at least one (1) companion seat immediately adjacent to the wheelchair location and, subject to availability at the time of purchase, up to a total of three (3) additional companion seats in the same row. If additional companion seats are not available at the time of the purchase, every effort will be made to locate them as close to the accessible and first companion seats as possible.

We reserve the right to address fraudulent purchases or requests for accessible seats to the extent provided by the law including asking the purchaser if they, or someone for whom they are purchasing, have a mobility disability that requires the use of an accessible seat. ADA ticket fraud includes, but is not limited to, the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation which may result in relocation or revocation of tickets. 

Services for Individuals Who Are Blind or Have Low Vision

Audio described performances: Trained audio describers provide commentary and narration to guide the listener through the live performance with verbal description of actions, sets, costumes, actors' body language and other helpful information.

Guests who have a visual impairment may request the assistance of an audio describer. The Cleveland Sight Center provides audio description services to Playhouse Square ticket holders by request. Closed circuit receivers are used to broadcast the audio description live from a sound booth to an earpiece worn by the guest.

Requests for audio description should be made at least three (3) weeks in advance of the performance date. Please send an email to [email protected] or contact Tonia Brown at 216-640-8871 for additional information. 

Large print programs are available for all Broadway performances. They can be requested at the House Manager’s office prior to the performance. Large print programs are also available for all Cleveland Play House and Great Lakes Theater productions. 

Services for Individuals Who Are Deaf or Hard of Hearing

Assisted listening devices: Each theater is equipped with sound enhancement headsets. They are available at the house manager’s office. A valid ID must be left as a deposit.

Induction loops: Each theater is also equipped with an induction loop, which can be used by guests with hearing aids or cochlear implants that have a compatible telecoil. They are available at the house manager’s office. A valid ID must be left as a deposit.

Interpreters: Sign language interpreters translate spoken words into sign language to assist guests with understanding the show. There are some limitations as to the location in the theaters where sign language services can be provided.  If you need the assistance of an interpreter or have any questions regarding seat location, please send an email to  [email protected]. You may also contact Tonia Brown at 216-640-8871. Requests for a sign language interpreter should be made at least three (3) weeks in advance of the performance date.

Parking/ Drop-Off Areas /Courtesy Wheelchair Assistance

The Playhouse Square parking garage located at 1450 Chester Ave offers accessible parking with designated accessible parking spaces. The accessible parking spaces are available on a first come, first served basis. There are elevators in the garage to the covered walkway into the theater complex. 

RedCoat volunteers are available curbside at each theater to provide escorts with wheelchairs for guests who may need assistance getting to their seats. We regret that we are not permitted to assist guests with getting into and out of vehicles. 

Valet parking is available for theater guests on Euclid Avenue and on E. 14th Street. Escorts with wheelchairs are available at the valet stations. (A fee is charged for valet parking.) 

Accessible Restrooms

Each theater at Playhouse Square has at least one wheelchair accessible/companion restroom on the main floor with the exception of the Connor Palace.

 

Service Animals

Service animals are welcome at Playhouse Square.

Sensory-Friendly Programming

Playhouse Square is proud to commit to arts education, providing a variety of free and low-cost programs dedicated to inspiring and invigorating people of all ages, perspectives and abilities. Our sensory-friendly initiative is dedicated to increasing access and inclusion for children and families impacted by autism spectrum disorders and other sensory, social and cognitive challenges or issues. Some of our resident companies also present sensory-friendly programming.
Click here to learn more.