Meet the Season Ticket Services Team!

From helping you to redeem your benefits to answering any questions you have along the way, we invite you to call, email or visit us online for help. Above all else, you can expect to receive the very best in personal and attentive service from our team of dedicated Season Ticket Services professionals.

Meet Autumn V.

Autumn Vail joined Playhouse Square in March 2018 with the Ticket Office. She has since spent one year with Season Ticket Services as a part-time representative and has since taken on the role of Seasoin Ticket Services Coordinator. Autumn looks forward to sharing her infectious smile with our team and our guests while helping to create lifelong memories at Playhouse Square.

Favorite Broadway Show: The show that I'm about to see that I've never experienced before!
Favorite "Hot Spot" in the District: Republic Food & Drink

Meet Caitlyn K.

Caitlyn Kropp came to Playhouse Square in the summer of 2013 as a part-time representative. She thrives on applying her knowledge in efforts to provide a positive experience during each patron interaction; every call-every time. Her attention to detail, dedication to the department and her love for assisting our Season Ticket Holders proved she would make a great asset to the team as Assistant Manager in 2018. She looks forward to speaking with our patrons throughout the season and creating lasting memories.

Favorite Broadway Show: Come From Away
Favorite Broadway Soundtrack: Jersey Boys

Meet Chris S.

Chris Swindell started his Playhouse Square career in 2005 on the Inside Sales and Service team, learning the ropes of selling new subscriptions on both an inbound and outbound basis. In 2010, Chris moved to Season Ticket Services, where he now focuses on assisting current season ticket holders with all their theater needs, be they renewals, ticket exchanges, single ticket purchases or general questions about Playhouse Square.

Favorite Broadway Show: Sweeney Todd: The Demon Barber of Fleet Street
Favorite Playhouse Square Memory: Seeing Hamilton for the first time.

Meet Devin G.

Devin Gamble joined the Playhouse Square team as a Season Ticket Services Representative in August of 2019. She has always loved the theater and is thrilled to have the opportunity to work at one of the most well-known theater districts in the world. She strives to help make every guests's visit to Playhouse Square lasting and memorable.

Meet Jamie B.

Jamie Benetto joined the Season Ticket Services team in September 2016 as a part-time representative. She enjoys this role and is inspired daily by the different conversations she gets to have with our guests. Jamie looks forward to assisting our Season Ticket Holders and hearing about the wonderful memories they make at Playhouse Square.

Meet Katie W.

Katie Walters began her time at Playhouse Square in October of 2014 as the Manager of our growing Season Ticket Services staff. She loves working with our season ticket holders and being a part of the Playhouse Square family. She is always looking for the best ways to provide the best service to the best customers - you our Season Ticket Holders here at Playhouse Square!‚Äč 

Meet Mary D.

Mary Kolar-DeNunzio is a Youngstown, OH native where she gained valuable theater experience onstage, backstage and in the business offices at The Youngstown Playhouse, Trumbull New Theater and Kent State University’s Summer Stock program. She joined the Playhouse Square team in August 2014 as a part-time Ticket Office Representative and transitioned to the role of full-time coordinator in April 2016. Mary looks forward to speaking with you, finding out what shows you find special and helping you create lasting memories at Playhouse Square.

Favorite Broadway Show(s): The Music ManWickedNewsies & Six Degrees of Separation
Favorite Playhouse Square Memory: Receiving the phone call that she was hired while in Myrtle Beach.

Meet Olivia B.

Olivia Broughton joined Playhouse Square as a Season Ticket Services Representative in February 2020. She loves the arts and theater, and Playhouse Square has forever been one of her favorite Cleveland destinations. Olivia always looks forward to sharing her passion for theater with our Season Ticket Holders and takes pride in providing the best service possible.

Favorite Broadway Show: The Phantom of the Opera
Favorite Broadway Sountrack(s): Hamilton & Rent