Meet the Season Ticket Services Team!

From helping you to redeem your benefits to answering any questions you have along the way, we invite you to call, email or visit us online for help. Above all else, you can expect to receive the very best in personal and attentive service from our team of dedicated Season Ticket Services professionals.

Meet Caitlyn

Caitlyn Kropp came to Playhouse Square in the summer of 2013 as a part-time representative. She thrives on applying her knowledge in efforts to provide a positive experience during each patron interaction; every call-every time. Her attention to detail, dedication to the department and her love for assisting our Season Ticket Holders proved she would make a great asset to the team as Manager in 2021. She looks forward to speaking with our patrons throughout the season and creating lasting memories.

Favorite Broadway Show: Come From Away
Favorite Broadway Soundtrack: Jersey Boys

Meet Chris

Chris Swindell started his Playhouse Square career in 2005 on the Inside Sales and Service team, learning the ropes of selling new subscriptions on both an inbound and outbound basis. In 2010, Chris moved to Season Ticket Services, where he now focuses on assisting current season ticket holders with all their theater needs, be they renewals, ticket exchanges, single ticket purchases or general questions about Playhouse Square.

Favorite Broadway Show: Sweeney Todd: The Demon Barber of Fleet Street
Favorite Playhouse Square Memory: Seeing Hamilton for the first time.

Meet Jamie

Jamie Benetto joined the Season Ticket Services team in September 2016 as a part-time representative. She enjoys this role and is inspired daily by the different conversations she gets to have with our guests. Jamie looks forward to assisting our Season Ticket Holders and hearing about the wonderful memories they make at Playhouse Square.

Meet Jude

As an avid theater lover, Jude Telishak performed in many shows throughout his childhood. His mom noted his love of theater and started taking him to various theater performances, culminating in a subscription to the KeyBank Broadway Series when he turned 16. More than 26  years later, Jude and his mom still attend the Sunday matinee shows. He’s excited to be working at Playhouse Square and is looking forward to helping our guests have a wonderful time at the theater.

Favorite Playhouse Square Memory: My favorite memory is literally the experience of attending shows in the series with my mom.  It’s a day full of traditions from arriving on time for the Buzz to stopping for a hot pretzel that we split before the show begins. I am so grateful for all of the memories with my mom that I have in this space.
Favorite Playhouse Square concession item: The soft pretzel with cheese.

Meet Kara

Kara has been with Playhouse Square since 2015 where she started as a box office representative before moving to Inside Sales in 2016 and then joining the Season Ticket Services Team in 2021. Her favorite thing about Playhouse Square is the wonderful team she gets to work with and talking about Broadway with patrons. She is most looking forward to the 2022-2023 season and all of the fun to come!

Favorite Playhouse Square Memory: My husband proposed during intermission at CHICAGO in 2014 and opening night of THE CHOIR OF MAN watching the performance under the chandelier.
Favorite "Hot Spot" in the District: Republic

Meet Kary

Kary Kandra is pleased to have joined the Season Ticket Services team in September 2021 as a part-time Season Ticket Services Representative. An avid fan of Broadway, she enjoys chatting with Season Ticket Holders and doing whatever she can for them to enjoy their time at Playhouse Square.

Favoite Playhouse Square memory: Bringing my children to Playhouse Square for their first time- The Lion King for both of them.
Favorite "Hot Spot" in the District: Yours Truly- cannot pass up Notso Fries!

Meet Maddie

Maddie Weber has been involved in the arts and coming to Playhouse Square since she was little. She just recently joined the Season Ticket Services team in August 2022 as a full-time Season Ticket Services Coordinator. Maddie will talk about theater to anyone who will listen, so she is excited to have these conversations daily with season ticket holders!

Favorite Broadway Show: Rodgers + Hammerstein’s Cinderella
Favorite Playhouse Square Memory: Seeing Hamilton with my sister! There was so much excitement in the lobby before even entering the theater.  

Meet Maurita

Creative arts have always been an important part of Maurita Riddle’s life. For as long as she can remember, Maurita has been involved in the arts by performing, creating, and working in productions. Maurita is excited to bring her passion to Playhouse Square as a full-time Season Ticket Services Coordinator. A longtime season ticket holder herself, Maurita is looking forward to making connections with other season ticket holders and working to create positive experiences and lasting memories.

Favorite Playhouse Square memory: Experiencing the opening song of The Lion King last fall after not seeing live theater in almost 2 years!
Favorite Playhouse Square concession item: Soft Pretzel

Meet Nicki

Prior to the pandemic, Nicki Erdman worked for Cleveland Play House and was super excited to come back this year with Season Ticket Services! A student at Cleveland State studying Chemical Engineering, Nicki is thrilled to be around all things theater and arts.

Favorite Broadway Soundtrack: Hamilton
Favoite Playhouse Square memory: Getting to meet the guests attending shows.

Meet Olivia

Olivia Mallendick has been working for Season Tickets Services since March of 2022 as a part-time Season Ticket Services Representative. She enjoys communicating with guests and helping them enjoy the events Playhouse Square has to offer.

Favorite Broadway Show: Hedwig and the Angry Inch
Favorite Playhouse Square memory: Seeing The Book of Mormon in the front row.

How to Reach Us

Hours: Monday through Friday, 9:00 a.m.-5:00 p.m.
Phone: 216-664-6050

Note: If you are a Donor, please contact your Donor Relations Representative.