Meet Caitlyn

Caitlyn Kropp came to Playhouse Square in the summer of 2013 as a part-time representative. She thrives on applying her knowledge in efforts to provide a positive experience during each patron interaction; every call-every time. Her attention to detail, dedication to the department and her love for assisting our Season Ticket Holders proved she would make a great asset to the team as Manager in 2021. She looks forward to speaking with our patrons throughout the season and creating lasting memories.

Favorite Broadway Show: Come From Away
Favorite Broadway Soundtrack: Jersey Boys

Meet Chris

Chris Swindell started his Playhouse Square career in 2005 on the Inside Sales and Service team, learning the ropes of selling new subscriptions on both an inbound and outbound basis. In 2010, Chris moved to Season Ticket Services, where he now focuses on assisting current season ticket holders with all their theater needs, be they renewals, ticket exchanges, single ticket purchases or general questions about Playhouse Square.

Favorite Broadway Show: Sweeney Todd: The Demon Barber of Fleet Street
Favorite Playhouse Square Memory: Seeing Hamilton for the first time.

Meet Gregory

Gregory Markgraf-Grimes has been involved in the arts for many years and got their start at Playhouse Square as an usher in the STARS program during the 2009-2010 Broadway Season. They just recently joined the Season Ticket Services team in March 2023 as a full-time Season Ticket Services Coordinator. Gregory is looking forward to helping others cultivate memorable and life changing experiences at Playhouse Square.

Favorite Broadway Show: Merrily We Roll Along
Favorite Playhouse Square Concession Item: Twizzlers 

Meet Kara

Kara has been with Playhouse Square since 2015 where she started as a box office representative before moving to Inside Sales in 2016 and then joining the Season Ticket Services Team in 2021. Her favorite thing about Playhouse Square is the wonderful team she gets to work with and talking about Broadway with patrons. 

Favorite Playhouse Square Memory: My husband proposed during intermission at CHICAGO in 2014 and opening night of THE CHOIR OF MAN watching the performance under the chandelier.
Favorite "Hot Spot" in the District: Republic

Meet Maurita

Creative arts have always been an important part of Maurita Riddle’s life. For as long as she can remember, Maurita has been involved in the arts by performing, creating, and working in productions. Maurita is excited to bring her passion to Playhouse Square as a full-time Season Ticket Services Coordinator. A longtime season ticket holder herself, Maurita is looking forward to making connections with other season ticket holders and working to create positive experiences and lasting memories.

Favorite Playhouse Square Memory: Experiencing the opening song of The Lion King last fall after not seeing live theater in almost 2 years!
Favorite Playhouse Square Concession Item: Soft Pretzel

Meet Tad

Tad Bogielski joined the Season Ticket Services team in August 2024, but has been a part of Playhouse Square for many years as a Season Ticket Holder himself. He is thrilled to be a Season Ticket Services Coordinator and is looking forward to connecting with other season ticket holders and helping them create lasting memories. 

Favorite Playhouse Square Memory: Seeing Monty Phython's SPAMALOT in the Connor Palace with my family. Run Away!

Favorite Broadway Show: The Book of Mormon 

Meet Andrew

Andrew Ahlgren has been working for Season Tickets Services since November 2022 as a part-time Season Ticket Services Representative.

Favorite Playhouse Square Memory: Going to see Frozen and being completely flabbergasted by Elsa’s quick change during “Let it Go”!

Favorite Broadway Soundtrack: Sweeny Todd’s music is a lot of fun to listen to.

Meet Jackie

Jackie Cook has been working for Season Tickets Services since September 2022 as a part-time Season Ticket Services Representative.

Favorite Broadway Show: The Phantom of the Opera

Favorite "Hot Spot" in the District: District and 1942 Tacos and Tequila

Meet Jinle

Jinle Glover has been working for Season Tickets Services since August 2024 as a part-time Season Ticket Services Representative.

Favorite Playhouse Square Memory: My professional debut as a performer with Karamu House last December, and all the years during Christmas time with all the trees.

Favorite Broadway Show: The Wiz

Meet Joey

Joey Gabriel has been working for Season Tickets Services since August 2024 as a part-time Season Ticket Services Representative.

Favorite Playhouse Square Memory: Seeing my first show at Playhouse Square when I was 5. It was Mamma Mia!

Favorite Broadway Soundtrack: Beetlejuice. I could listen to that soundtrack on repeat.

Meet Josie

Josie Mayle has been working for Season Tickets Services since November 2022 as a part-time Season Ticket Services Representative.

Favorite Broadway Show: Natasha, Pierre, and the Great Comet of 1812

Favorite Playhouse Square Memory: The 2024-2025 KeyBank Broadway Series Announcement Event

Meet Kary

Kary Kandra is pleased to have joined the Season Ticket Services team in September 2021 as a part-time Season Ticket Services Representative. An avid fan of Broadway, she enjoys chatting with Season Ticket Holders and doing whatever she can for them to enjoy their time at Playhouse Square.

Favoite Playhouse Square Memory: Bringing my children to Playhouse Square for their first time- The Lion King for both of them.
Favorite "Hot Spot" in the District: Yours Truly- cannot pass up Notso Fries!

Meet Matthew

Matthew Andrus has been working for Season Tickets Services since August 2024 as a part-time Season Ticket Services Representative.

Favorite “Hot Spot” in the District: It has to be District with their drink menu that is named after various musical numbers, it is always a must for me when I see a show.

Favorite Playhouse Square Memory: Seeing my sister get her diploma here.

Meet Olivia

Olivia Mallendick has been working for Season Tickets Services since March of 2022 as a part-time Season Ticket Services Representative. She enjoys communicating with guests and helping them enjoy the events Playhouse Square has to offer.

Favorite Broadway Show: Hedwig and the Angry Inch
Favorite Playhouse Square Memory: Seeing The Book of Mormon in the front row.

Meet Tyler

Tyler Milicic has been working for Season Tickets Services since February 2024 as a part-time Season Ticket Services Representative.

Favorite Broadway Show: Falsettos

Favorite Playhouse Square Concession Item: Obviously, the pretzel with cheese!

How to Reach Us

Hours: Monday through Friday 9:00 a.m.-5:00 p.m.
Phone: 216-664-6050
Email: seasontickets@playhousesquare.org

Note: If you are a Donor, please contact your Donor Relations Representative.