Meet the Season Ticket Services Team!

From helping you to redeem your benefits to answering any questions you have along the way, we invite you to call, email or visit us online for help. Above all else, you can expect to receive the very best in personal and attentive service from our team of dedicated Season Ticket Services professionals.

Meet Caitlyn

Caitlyn Kropp came to Playhouse Square in the summer of 2013 as a part-time representative. She thrives on applying her knowledge in efforts to provide a positive experience during each patron interaction; every call-every time. Her attention to detail, dedication to the department and her love for assisting our Season Ticket Holders proved she would make a great asset to the team as Manager in 2021. She looks forward to speaking with our patrons throughout the season and creating lasting memories.

Favorite Broadway Show: Come From Away
Favorite Broadway Soundtrack: Jersey Boys

Meet Chris

Chris Swindell started his Playhouse Square career in 2005 on the Inside Sales and Service team, learning the ropes of selling new subscriptions on both an inbound and outbound basis. In 2010, Chris moved to Season Ticket Services, where he now focuses on assisting current season ticket holders with all their theater needs, be they renewals, ticket exchanges, single ticket purchases or general questions about Playhouse Square.

Favorite Broadway Show: Sweeney Todd: The Demon Barber of Fleet Street
Favorite Playhouse Square Memory: Seeing Hamilton for the first time.

Meet David

 David Mathews grew up in the area and self-admittedly took Playhouse Square and what it offers Northeast Ohio for granted. However, it wasn’t until his first Broadway show (Wicked) that he realized what he had missed! He joined Playhouse Square in 2017 as a part-time Box Office Representative before moving on after 18 months; however, opportunity struck when he re-joined Playhouse Square in October 2021. David is beyond thrilled to be back and even more so to become a full-time Season Ticket Services Coordinator. He looks forward to getting to know the team and continue spreading the joy that Playhouse Square brings to guests.

Favorite Broadway show or Soundtrack: Les Misérables
Favorite "Hot Spot" in the District: Bin216

Meet Jamie

Jamie Benetto joined the Season Ticket Services team in September 2016 as a part-time representative. She enjoys this role and is inspired daily by the different conversations she gets to have with our guests. Jamie looks forward to assisting our Season Ticket Holders and hearing about the wonderful memories they make at Playhouse Square.

Meet Jude

As an avid theater lover, Jude Telishak performed in many shows throughout his childhood. His mom noted his love of theater and started taking him to various theater performances, culminating in a subscription to the KeyBank Broadway Series when he turned 16. More than 26  years later, Jude and his mom still attend the Sunday matinee shows. He’s excited to be working at Playhouse Square and is looking forward to helping our guests have a wonderful time at the theater.

Favorite Playhouse Square Memory: My favorite memory is literally the experience of attending shows in the series with my mom.  It’s a day full of traditions from arriving on time for the Buzz to stopping for a hot pretzel that we split before the show begins. I am so grateful for all of the memories with my mom that I have in this space.
Favorite Playhouse Square concession item: The soft pretzel with cheese.

Meet Kary

Kary Kandra is pleased to have joined the Season Ticket Services team in September 2021 as a part-time Season Ticket Services Representative. An avid fan of Broadway, she enjoys chatting with Season Ticket Holders and doing whatever she can for them to enjoy their time at Playhouse Square.

Favoite Playhouse Square memory: Bringing my children to Playhouse Square for their first time- The Lion King for both of them.
Favorite "Hot Spot" in the District: Yours Truly- cannot pass up Notso Fries!

Meet Maurita

Creative arts have always been an important part of Maurita Riddle’s life. For as long as she can remember, Maurita has been involved in the arts by performing, creating, and working in productions. Maurita is excited to bring her passion to Playhouse Square as a full-time Season Ticket Services Coordinator. A longtime season ticket holder herself, Maurita is looking forward to making connections with other season ticket holders and working to create positive experiences and lasting memories.

Favorite Playhouse Square memory: Experiencing the opening song of The Lion King last fall after not seeing live theater in almost 2 years!
Favorite Playhouse Square concession item: Soft Pretzel

Meet Nicki

Prior to the pandemic, Nicki Erdman worked for Cleveland Play House and was super excited to come back this year with Season Ticket Services! A student at Cleveland State studying Chemical Engineering, Nicki is thrilled to be around all things theater and arts.

Favorite Broadway Soundtrack: Hamilton
Favoite Playhouse Square memory: Getting to meet the guests attending shows.

Meet Olivia

Olivia Mallendick has been working for Season Tickets Services since March of 2022 as a part-time Season Ticket Services Representative. She enjoys communicating with guests and helping them enjoy the events Playhouse Square has to offer.

Favorite Broadway Show: Hedwig and the Angry Inch
Favorite Playhouse Square memory: Seeing The Book of Mormon in the front row.

How to Reach Us

Hours: Monday through Friday, 9:00 a.m.-5:00 p.m.
Phone: 216-664-6050

Note: If you are a Donor, please contact your Donor Relations Representative.