Renewal Information


Renewal Deadline

The 2023-2024 KeyBank Broadway Series renewal deadline will be Friday, April 28, 2023.


Step-By-Step Renewal Guide

Are you unsure of your login information (email address and password) or how to accept your renewal offer? Here's a step-by-step guide on how to renew your seats online.

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Keep Your Seats Online

If you know your login information, you can log into your account here and accept your renewal offer. 

If you require assistance logging into your online account, here are some tips and tricks to regaining access.


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How to Reach Season Ticket Services

Hours: Monday through Friday 9:00 a.m.-5:00 p.m.
Phone: 216-664-6050

Note: If you are a Donor, please contact your Donor Relations Representative. 

Save these dates!

As a season ticket holder, there are three important dates to keep in mind:

  • Season Ticket Renewals: This year, you can renew your tickets now through Friday, April 28.
  • Seating Relocations: In order to be eligible for seating relocation, you must renew your seats into the 2023-2024 KeyBank Broadway Series first. Once you have opted to relocate your seats at the time of your renewal, you'll be able to complete your move in late spring/early summer. You'll receive an email from us when it's time to schedule your relocation appointment.
  • Receive Tickets: You can expect to receive your season tickets in late summer/early fall, before your first show.