End User Technology Analyst

• Full-Time Salaried, Benefits Included
• Salary: $50,000 to $63,000, pay based on experience and qualifications.
• When applying please include your salary requirements in your cover letter.

Job Summary:

Responsible for supporting, managing, and continuously improving Playhouse Square’s digital workplace environments. This role provides Tier 1 & Tier 2 technical support for end users while also owning endpoint lifecycle management, identity and access administration, and day to day workplace technology operations.

The analyst works closely with infrastructure, security, and systems engineering individuals to ensure devices, applications, and user access are reliable, secure, and aligned with organizational standards.

 

Areas of Direct Responsibility:

• User Account Creation & Management
• Asset and Inventory Control Tracking
• Equipment Configuration, Deployment & Patching
• Tier 1 & Tier 2 Support

 

Duties and Responsibilities:

• Manages user identities, group policies, and access permissions via M365 & Entra AD.

• Maintains accurate asset inventories and configuration baselines.

• Installs, configures, and maintains desktops, laptops, and mobile.
• Monitors device health, compliance for endpoints and apply security patches and updates through automated deployment tools.

• Provides Tier 1 and Tier 2 support for Desktop/Laptop, Desktop/Laptop OS, and mobile platforms (iOS/Android) through remote and onsite troubleshooting.
• Manages, creates, and resolves service desk tickets for desktop and mobile environments to maintain user productivity and system reliability.
• Provides after-hours on-call support for evening and weekend theater activities to ensure uninterrupted technical operations.
• Provides hardware support for desktops, laptops, tablets, smartphones, printers, scanners, and other mobile devices.
• Assists the system engineer with system administration tasks, including routine monitoring, configuration, and troubleshooting as assigned.
• Performs other duties as assigned.

Required Skills/Attributes:

• Excellent communication skills, both verbal and written.
• Outstanding interpersonal skills, with the ability to build productive relationships.
• Self-motivated and able to work independently and as part of a team.
• Commitment to learning and professional growth.
• Self-motivated with strong organizational skills, attention to detail and the ability to prioritize projects effectively.
• Strong technical troubleshooting skills, a service-oriented mindset, and the ability to operate confidently in a live event environment where uptime and responsiveness are critical.
• High integrity with a commitment to exceptional outcomes.
• A demonstrated commitment to maintaining confidentiality.
• Excellent communication and documentation skills to support knowledge sharing and cross-team collaboration; ability to work and communicate well as part of a team.
• Excellent customer service skills.
• Ability to frequently stand, walk and move between office spaces and buildings to assist employees.
• Ability to stoop, kneel and crouch to access cables, equipment, etc. in small, tight spaces.
• Ability to lift and carry items up to 50 lbs.
• Willingness to embrace and embody Playhouse Square’s mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging.
• Commitment to uphold Playhouse Square’s Code of Engagement.

Qualifications

• Bachelor’s degree in Information Technology or related field or equivalent experience.
• Experience supporting desktop environments and Microsoft 365 suite of applications and tools.
• Proficiency with Microsoft Endpoint Manager (Intune) for managing desktops, laptops, and mobile devices in hybrid or cloud-only environments.
• Proficiency with Entra ID for identity and access management across cloud and SaaS platforms.
• Knowledge of SaaS application deployment, configuration, and troubleshooting, especially within Microsoft 365 and third-party integrations.
• Ability to automate administrative tasks using PowerShell and Microsoft Graph API to streamline device and user management.
• Understanding of cloud security principles, including conditional access, multifactor authentication (MFA), and data loss prevention (DLP).
• Experience with IT service management (ITSM) tools and processes, including incident, request, and change management.
• Strong troubleshooting skills across desktop, mobile, and cloud-based systems, with a focus on minimizing downtime and user impact.

BENEFITS

Playhouse Square offers an attractive and comprehensive benefit package to employees that provides exceptional coverage. This package includes:

• Medical, Dental and Vision Insurance
• Long-Term Disability Insurance
• Voluntary Short-Term Disability Insurance
• Paid Leave
• Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Playhouse Square Perks Program
• Wellness Program
• Discounted Parking

In order to apply, please submit a resume along with a cover letter, including salary requirements, to one of the following:

E-mail to pshr@playhousesquare.org

Fax to: 216-201-9448

Mail:

Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115