Guest Experience Assistant

Schedule: 25-30 hours per week. Wednesday through Sunday. Weekends required.

Job Summary:

The Guest Experience Assistant is responsible for supporting the Guest Experience Department (Volunteers, Front of House, Guest Services) to assist with ensuring an exceptional guest experience at Playhouse Square.  This role manages volunteer communications, provides administrative support, and works collaboratively with staff and volunteers to deliver outstanding service and operational excellence.

Areas of Direct Responsibility:

• Guest Experience Communication, Support & Training
• Administrative Assistance
• Event Support

Duties and Responsibilities:

• Coordinate with House Managers and ushers to help maintain efficient operations during performances and events.
• Manage volunteer communications, scheduling, and training to ensure proper staffing and service quality.
• Create and manage all Eloqua e-blasts and communications for the Volunteer department.
• Perform other duties as assigned.

 

• Prepare and distribute materials, maintain records, and support multiple departments (Volunteer, Front of House, Guest Services).
• Respond to guest inquiries, address issues promptly, and maintain a positive, professional environment.

 

• Provide hands-on event assistance during high-traffic times such as festivals, concerts, and special events.

Required Skills/Attributes:

• Outgoing, people-oriented, with outstanding interpersonal skills.
• Ability to maintain a positive, empathetic, and professional attitude toward all stakeholders.
• Proactive problem solver with exceptional verbal and written communication skills.
• Self-motivated with strong organizational skills and meticulous attention to detail.
• Commitment to learning and professional growth.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule, including holidays, nights, and weekends.
• Willingness to embrace and embody Playhouse Square’s mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging.
• Commitment to uphold and follow Playhouse Square’s Code of Engagement.

Qualifications

• Minimum two years of customer service experience.
• Experience with database management and report creation.
• Experience in volunteer management or event support is preferred.
• Proficiency with Microsoft Office Suite (Excel, Word).

In order to apply, please submit a resume to one of the following:

E-mail: pshr@playhousesquare.org

Fax: (216) 201-9448

Mail:

Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115