- Part-Time
- Starting Rate: $17/hour with eligibility to increase after a successful introductory period.
Job Summary:
The Stage Door Security role supports safe and efficient operations by monitoring access at the stage door security posts, assisting visitors and staff, directing deliveries and vendors, maintaining daily Duty logs, and identifying and reporting security or safety concerns. This position helps uphold Playhouse Square standards by applying established security procedures and supporting clear interdepartmental communication.
Areas of Direct Responsibility:
- Access Control & Visitor Monitoring
- Customer Service & Information Support
- Delivery/Vendor Direction & Screening
- Safety and Security Observation & Reporting
- Activity Logging & Communications
- Post Coverage & Assignment Flexibility
Duties and Responsibilities:
Access Control & Visitor Monitoring
- Continually monitors visitors entering and leaving Playhouse Square through the stage door security posts.
- Maintains an active presence and awareness of security conditions in and around the assigned post.
Customer Service & Information Support
- Provides information and assistance to visitors and staff as needed.
- Assists with communication between departments when needed to support day-to-day operations.
Delivery/Vendor Direction & Screening
- Directs all deliveries and vendors passing the security posts in accordance with site procedures.
Safety and Security Observation & Reporting
- Continually looks for and report hazardous or unsafe conditions and breaches of security.
- Remains familiar with and applies all security procedures as required.
Activity Logging & Communications
- Maintains a daily log of all activities performed during the shift.
- Remains properly trained on all telephone and communications equipment used at the post.
Post Coverage & Assignment Flexibility
- Remains trained and proficient at posts throughout Playhouse Square and be prepared, on any duty day, to assume a change of assignment as directed.
Required Skills/Attributes:
- Excellent verbal communication and customer service skills.
- Strong attention to detail and sound judgment in a public-facing environment.
- Ability to troubleshoot and manage/de-escalate stressful situations.
- Self-motivated with strong organizational skills and ability to work independently.
- Outgoing, people-oriented approach with strong interpersonal skills.
- Comfort using standard office technology; knowledge of communication devices and fire enunciator equipment is a plus.
- Ability to embrace and embody Playhouse Square’s mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging.
- Ability to uphold and follow Playhouse Square’s Code of Engagement.
- Ability to work a flexible schedule as required by events and operational needs.
- Perform other duties as assigned.
Qualifications
- Minimum 1-year prior work experience dealing with customers, with demonstrated ability to troubleshoot and manage/de-escalate stressful situations.
- 120 hours of security training and private security certificate, or equivalent experience, preferred.
- Knowledge of current PC hardware and software; familiarity with communication devices and fire enunciator equipment is a plus.
In order to apply, please submit a resume along with a cover letter to one of the following:
E-mail to hrpt@playhousesquare.org
Fax to (216) 201-9448
Mail:
Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115