Welcome Playhouse Square Donor Season Ticket Holders!

22BWY STH FAQs.jpgFREQUENTLY ASKED QUESTIONS

Have questions about the KeyBank Broadway Series? We have answers! 

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654x476-Frozen-Thumbnail.jpgYOUR PRE-SALE DATE FOR DISNEY'S FROZEN

Donors will have pre-sale access to Disney's FROZEN starting in December 2021. 


 

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PLAYHOUSE SQUARE AT HOME

While our theaters are dark for the time being, check out our growing page of digital offerings to help you make the show go on at home! 

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654x476 real estate.jpegSUPPORT PLAYHOUSE SQUARE

While we wait for the curtain to rise on our stages once again, our mission remains unchanged: to provide arts experiences of the highest quality, to advance arts education and to be the steward of our downtown district, but we will need your philanthropic support to continue serving the community. Click on the link below to see how you can upport Playhouse Square.

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HOW TO REACH YOUR DONOR RELATIONS REPRESENTATIVE

Hours: Monday through Thursday 9:00 a.m.-5:00 p.m.
Phone: 216-640-8436
Email: Contact your Donor Relations Representative directly. 

 


Season Ticket Holder Benefits

As a Playhouse Square Donor, you receive many benefits as a thank you for your annual support. When you add season tickets to your membership, there are even more perks!

Donor Circle Seating

Annual Donor Memberships starting at $300 include access to Donor Circle Seating in the first 18 rows of the Connor Palace. Take a look at the Donor Circle season ticket seating guidelines for details.

Exchanges

Same show. Different day. 
It happens to everyone. You make plans for a night out at the theater and something comes up. No problem! If you choose to exchange for a performance with a higher ticket price than what you originally purchased, you'll only be charged the difference. No extra fees! Sorry, there are no refunds for missed performances. 

Call 216-640-8436 or contact your Donor Relations Representative for help with exchanges. 

New! Worry Free Renewals

Season Ticket Holders can ensure their Broadway in CLE experience never expires with our most convenient benefit ever. Enrolling in auto-renewal means you'll never have to ask yourself if you remembered to keep your seats for the coming year.

Broadway Buzz

Enhance your KeyBank Broadway Series experience with Playhouse Square's Broadway Buzz. Attend free Pre-Show Talks, held one hour before curtain of each KeyBank Broadway Series production in the Upper Allen - no ticket needed! 

Thursday Evening Season Ticket Holders...stay in the theater for Post-Show Chats with the Cast! Click here for a complete schedule, including times and locations.

Lowest Price Lockdown

Season Tickets are the best deal in town for Broadway, as Season Ticket Holders enjoy a savings of up to 55% off the cost of single ticket prices. With ticket prices subject to change throughout the season, you have secured your seats for the whole year at the best possible price.

Show Reminders

We help keep you up-to-date on the things you need to know when planning your visits to Playhouse Square. Our email reminders include important show news, traffic updates and other useful information.

HELP ENSURE YOU NEVER MISS A SHOW REMINDER! Let us know if you change your email address and be sure to add [email protected] to your email address book.

Swap-a-Show®

Currently, t​​his one-time benefit can be used to swap from one show on the series for additional tickets to another KeyBank Broadway Series show, or you can swap into Disney's THE LION KING. Please note that if you choose to move into a performance with a higher ticket price than what you originally purchased, you will only be charged the difference.*

To utilize your swap option please call 216-640-8436 or contact your Donor Relations Representative, Monday - Friday, 10 a.m. - 4 p.m.


*Restrictions to benefits, differences in prices, seat locations, fees and deadlines may apply.

Donor Circle Frequently Asked Questions

Q: What information do I need when calling or emailing my Donor Relations Representative?

A. Make sure you have your donor number and the date and time of the performance you would like to purchase, swap or exchange into.

Q. Can I swap out of any show this year?

A. Yes.

Q. When can I begin to swap or exchange my season tickets?

A. Exchanges and SWAP options are available now. Call your Donor Relations Representative or 216-640-8436 to make changes to your tickets.   

Q. Where can I sit in Donor Circle and how many season ticket seats may I purchase?

A. Click here for details and Donor Circle Season Ticket seating guidelines. 

Q. My seats in Donor Circle are associated with a donation. Is this an annual donation or a one-time gift?

A. Donor Circle seating is tied to an annual donation and Donor Membership. At least 25% of your donation is also due at the time of your season ticket renewal.

Q. Where do I locate seating charts of the theaters?

A: Seating charts can be found on our website at playhousesquare.org/events-tickets/seating-charts