Please include a cover letter with a minimum hourly rate requirement and a resume when applying.
RESPONSIBILITIES
- Embrace Playhouse Square values and programs that further Diversity, Equity and Inclusion within the department.
- Supervise the operation of the Box Office during event mode.
- Assist patrons face-to-face during events at the Box Office, answer inbound calls, patron emails and return related voicemails.
- Accurately input and maintain patron data and sales documentation using the Audience View and Salesforce platforms.
- Complete show settlements for Company Managers and run relevant reports for show promoters, on-site resident company reps, or for Playhouse Square cast members.
- Provide guest name & seating info reports, and seating maps for House Management and Window staff, and parking reports for the PSQ and Hanna garages.
- Set up and break down Fortress scanners for each event.
- Maintain constant communications with all House Management providing regular house count updates, and any seating availability changes; troubleshoot and resolve in-house seating issues.
- Attend and reinforce service excellence and Audience View training with staff.
- Provide constant feedback to Box Office Manager regarding all aspects of curtain management.
- Provide feedback of staff performance and input for performance evaluations.
- Supervise Box Office Ticket Concierges when acting supervisor on duty.
- Assist with printing ticket batches and filing tickets.
- Direct opening and closing of windows, including cash outs.
Qualifications
- Minimum of two years’ experience in event ticketing.
- Prior experience with digital ticketing in a customer service setting a plus.
- Minimum two years supervisory experience.
- Outgoing, people-oriented person, with outstanding interpersonal skills.
- Excellent verbal and written communication skills
- Self-motivated with strong organizational skills.
In order to apply, please include a cover letter with a minimum hourly rate requirement and a resume to one of the following:
E-mail to hrpt@playhousesquare.org
Fax to (216) 771-0217
Mail:
Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115