Posted: Jan 17, 2023

Box Office Event Supervisor

Playhouse Square requires employees to be fully vaccinated against COVID-19 and receive a booster shot, when eligible. We are an Equal Opportunity Employer and requests for reasonable accommodation will be considered on an individual basis.

Please include a cover letter with a minimum hourly rate requirement and a resume when applying.

RESPONSIBILITIES

  1. Embrace Playhouse Square values and programs that further Diversity, Equity and Inclusion within the department.
  2. Supervise the operation of the Box Office during event mode.
  3. Assist patrons face-to-face during events at the Box Office, answer inbound calls, patron emails and return related voicemails.
  4. Accurately input and maintain patron data and sales documentation using the Audience View and Salesforce platforms.
  5. Complete show settlements for Company Managers and run relevant reports for show promoters, on-site resident company reps, or for Playhouse Square cast members.
  6. Provide guest name & seating info reports, and seating maps for House Management and Window staff, and parking reports for the PSQ and Hanna garages.
  7. Set up and break down Fortress scanners for each event.
  8. Maintain constant communications with all House Management providing regular house count updates, and any seating availability changes; troubleshoot and resolve in-house seating issues.
  9. Attend and reinforce service excellence and Audience View training with staff.
  10. Provide constant feedback to Box Office Manager regarding all aspects of curtain management.
  11. Provide feedback of staff performance and input for performance evaluations.
  12. Supervise Box Office Ticket Concierges when acting supervisor on duty.
  13. Assist with printing ticket batches and filing tickets.
  14. Direct opening and closing of windows, including cash outs.

Qualifications

  1. Minimum of two years’ experience in event ticketing.
  2. Prior experience with digital ticketing in a customer service setting a plus.
  3. Minimum two years supervisory experience.
  4. Outgoing, people-oriented person, with outstanding interpersonal skills.
  5. Excellent verbal and written communication skills
  6. Self-motivated with strong organizational skills.

In order to apply, please include a cover letter with a minimum hourly rate requirement and a resume to one of the following:

E-mail to hrpt@playhousesquare.org

Fax to (216) 771-0217

Mail:

Playhouse Square
Human Resources Department
1501 Euclid Avenue, Suite 200
Cleveland, OH 44115