Renewal Deadline Extended to June 26, 2020.


What's Happening At Playhouse Square

View COVID-19 Performance Status Updates 

We miss you! While we wait to see you back at the theaters, please feel free to reach out to your Donor Relations Representative. Plan ahead for the future by renewing your KeyBank Broadway Series today!

In the meantime, will you join us on a trip down memory lane? Visit the link below to see this year's KeyBank Broadway Series Launch Special. 

2020 KeyBank Broadway Series Launch Special - YouTube

Renew Your KeyBank Broadway Series Season Tickets Online

  1. Log in to your online account at
  2. Click MY ACCOUNT in the upper right hand corner of your screen
  3. Click on the OFFERS tab at the left side of your screen
  4. This will take you to your OFFERS page. An OFFER is a special order created just for you!
  5. If a donation is required to keep your seats, proceed to Step 6.*
    *If you do not have a "2020-2021 Broadway Donation Renewal" offer on your screen, proceed to Step 8.
  6. First, renew your donation. Click "2020-2021 Broadway Donation Renewal", then click ADD TO ORDER. Follow the prompts and enter payment information to complete your donation renewal. Payment plans are available online!
  7. After your donation renewal is complete, click MY ACCOUNT in the upper right hand corner of your screen, then select OFFERS on the left hand side of the screen.
  8. Click on "2020-2021 KeyBank Broadway Series Renewal", then click ADD TO ORDER. Follow the prompts and enter payment information to complete your season ticket renewal. 



Beginning this year, you can ensure your Broadway in CLE experience never expires with our most convenient season ticket benefit ever! Opt-in to auto-renewing your KeyBank Broadway Series season tickets and Playhouse Square Annual Fund donation each year. Follow the prompts when accepting your offers to secure your seat loction for years to come. (You may opt-out at any time.)



Help us meet the challenge!

DazzleChallengeThumb.jpgPlayhouse Square is committed to providing quality arts learning opportunities to enrich the lives of students, families, teachers and adults. The Playhouse Square Dazzle Awards, presented by Pat and John Chapman, recognizes excellence in Northeast Ohio high school musical theater programs and emphasizes the importance of the arts. Students participate in master classes and workshops throughout the year, as well as a week of rehearsals for the ceremony. Click here to help us meet the Dazzle Challenge.

Season Ticket Holder Benefits

As a Playhouse Square Donor, you receive many benefits as a thank you for your annual support. When you add season tickets to your membership, there are even more perks!

Season Ticket Holder Benefits 2020-2021 Season:

Donor Circle Seating

Annual Donor Memberships starting at $300 include access to Donor Circle Seating in the first 18 rows of the Connor Palace. Take a look at the 2020-2021 Donor Circle season ticket seating guidelines for details.


Same show. Different day. 
It happens to everyone. You make plans for a night out at the theater and something comes up. No problem! If you choose to exchange for a performance with a higher ticket price than what you originally purchased, you'll only be charged the difference. No extra fees! Sorry, there are no refunds for missed performances. 

Call 216-640-8436 or contact your Donor Relations Representative for help with exchanges. 

Broadway Buzz

Enhance your KeyBank Broadway Series experience with Playhouse Square's Broadway Buzz. Attend free Pre-Show Talks, held one hour before curtain of each KeyBank Broadway Series production in the Upper Allen - no ticket needed! 

Thursday Evening Season Ticket Holders...stay in the theater for Post-Show Chats with the Cast! Click here for a complete schedule, including times and locations.

Lowest Price Lockdown

Season Tickets are the best deal in town for Broadway, as Season Ticket Holders enjoy a savings of up to 55% off the cost of single ticket prices. With ticket prices subject to change throughout the season, you have secured your seats for the whole year at the best possible price.

Show Reminders

We help keep you up-to-date on the things you need to know when planning your visits to Playhouse Square. Our email reminders include important show news, traffic updates and other useful information.

HELP ENSURE YOU NEVER MISS A SHOW REMINDER! Let us know if you change your email address and be sure to add [email protected] to your email address book.


With your flexible Swap-A-Show® benefit, you can trade in your tickets from one show in the series for additional tickets to another KeyBank Broadway Series show. This is a great option if you'd like to treat others. Or, use this one-time-use benefit to swap into a show that is not available in the series. Swap-a-Show for the 2020-2021 season will begin when you receive your season tickets in the mail.*

Along with the Series shows, this year's Swap-A-Show® choices include: Dr. Seuss' How the Grinch Stole Christmas! The Musical, Come From Away and Dear Evan Hansen

To utilize your swap option for the 2020-21 Season please call 216-640-8436 or contact your Donor Relations Representative, Monday - Friday, 10 a.m. - 4 p.m.

Note: Hadestown is not eligible for swap.

*Restrictions to benefits, differences in prices, seat locations, fees and deadlines may apply.

Frequently Asked Questions

Q: What information do I need when calling or emailing my Donor Relations Representative?

A. Make sure you have your donor number and the date and time of the performance you would like to purchase, swap or exchange into.

Q. Can I swap out of any show this year?

A. You can swap out of any show in the Series except Hadestown.

Q. When can I begin to swap or exchange my season tickets?

A. Once you receive your tickets in the mail (late summer/early fall) you can begin to call your Donor Relations Representative or 216-640-8436 to make changes to your tickets. 

Q. Where can I sit in Donor Circle and how many season ticket seats may I purchase?

A. Click here for details and Donor Circle Season Ticket seating guidelines. 

Q. My seats in Donor Circle are associated with a donation. Is this an annual donation or a one-time gift?

A. Donor Circle seating is tied to an annual donation and Donor Membership. At least 25% of your donation is also due at the time of your season ticket renewal.

Q. Where do I locate seating charts of the theaters?

A: Seating charts can be found on our website at