New Season Just Announced!

Donor Season Ticket Holders

Seven Easy Steps to Renew Your
KeyBank Broadway Series Season Tickets:

View a print-friendly version of these instructions.

  1. Log into your online account at
  2. Click on the "Keep Your Seats Here!" pop up image.
  3. This will take you to your OFFERS page. An OFFER is a special order created just for you!
  4. If a donation is required to keep your seats, proceed to Step 5.*
    *If you do not have a "2019-2020 Donation Renewal" offer on your screen, proceed to Step 6.
  5. First, renew your donation. Click "2019-2020 Donation Renewal", then click Add to Order. Follow the prompts and enter payment info to complete donation renewal . NEW THIS YEAR: Payment plans are available online!
  6. After donation renewal is complete, click "My Account" in the upper right hand corner of your screen, then select "Offers" tab on the left hand side of the screen.
  7. Click on "2019-2020 KeyBank Broadway Series Renewal" Follow the prompts and enter payment info to complete donation renewal. (Payment plan is available)

Help us meet the challenge!

DazzleChallengeThumb.jpgAs you heard about at the KeyBank Broadway Series Donor Preview, Playhouse Square is committed to providing quality arts learning opportunities to enrich the lives of students, families, teachers and adults. The Playhouse Square Dazzle Awards, presented by Pat and John Chapman, recognizes excellence in Northeast Ohio high school musical theater programs and emphasizes the importance of the arts. Students participate in master classes and workshops throughout the year, as well as a week of rehearsals for the ceremony. Click here to help us meet the Dazzle Challenge.

Season Ticket Holder Benefits

As a Playhouse Square Donor, you receive many benefits as a thank you for your annual support. When you add season tickets to your membership, there are even more perks!

Season Ticket Holder Benefits 2019-2020 Season:

Donor Circle Seating

Annual Donor Memberships starting at $300 include access to Donor Circle Seating in the first 18 rows of the Connor Palace. Take a look at the 2019-2020 Donor Circle season ticket seating guidelines for details.

Birthday Cupcake

Just when you thought being a Season Ticket Holder could not get any sweeter... Playhouse Square and Whole Foods Market want to celebrate YOU! Tell us your birthday below to receive a voucher for a delicious cupcake from a participating Whole Foods Market. Vouchers will be sent electronically during your birthday month.

  • Cedar Center 
    13998 Cedar Road
    University Heights, Ohio 44118
  • Chagrin 
    27249 Chagrin Boulevard
    Woodmere, Ohio 44122
  • Rocky River
    19607 Detroit Road
    Rocky River, Ohio 44116


Same show. Different day. 
It happens to everyone. You make plans for a night out at the theater and something comes up. No problem! If you choose to exchange for a performance with a higher ticket price than what you originally purchased, you'll only be charged the difference. No extra fees! Sorry, there are no refunds for missed performances. 

Call 216-640-8436 or contact your Donor Relations Representative for help with exchanges. 

Broadway Buzz

Enhance your KeyBank Broadway Series experience with Playhouse Square's Broadway Buzz. Attend free Pre-Show Talks, held one hour before curtain of each KeyBank Broadway Series production in the Upper Allen - no ticket needed! 

Thursday Evening Season Ticket Holders...stay in the theater for Post-Show Chats with the Cast! Click here for a complete schedule, including times and locations.

Lowest Price Lockdown

Season Tickets are the best deal in town for Broadway, as Season Ticket Holders enjoy a savings of up to 55% off the cost of single ticket prices. With ticket prices subject to change throughout the season, you have secured your seats for the whole year at the best possible price.

Show Reminders

We help keep you up-to-date on the things you need to know when planning your visits to Playhouse Square. Our email reminders include important show news, traffic updates and other useful information.

HELP ENSURE YOU NEVER MISS A SHOW REMINDER! Let us know if you change your email address and be sure to add [email protected] to your email address book.


With your flexible Swap-A-Show® benefit, you can trade in your tickets from one show in the series for additional tickets to another KeyBank Broadway Series show. This is a great option if you'd like to treat others. Or, use this one-time-use benefit to swap into a show that is not available in the series. Swap-a-Show for the 2019-2020 season will begin when you receive your season tickets in the mail.*

Along with the Series shows, this year's Swap-A-Show® choices include: Irving Berlin's White Christmas, Jersey Boys, Blue Man Group and Cats.

To utilize your swap option for the 2019-20 Season please call 216-640-8436 or contact your Donor Relations Representative, Monday - Friday, 9 a.m. - 5 p.m.

Note: The Band's Visit is not eligible for swap.

*Restrictions to benefits, differences in prices, seat locations, fees and deadlines may apply.

Frequently Asked Questions

Q: What information do I need when calling or emailing my Donor Relations Representative?

A. Make sure you have your donor number and the date and time of the performance you would like to purchase, swap or exchange into.

Q. Can I swap out of any show this year?

A. You can swap out of any show in the Series except The Band's Visit.

Q. When can I begin to swap or exchange my season tickets?

A. Once you receive your tickets in the mail (late summer/early fall) you can begin to call your Donor Relations Representative or 216-640-8436 to make changes to your tickets. 

Q. Where can I sit in Donor Circle and how many season ticket seats may I purchase?

A. Click here for details and Donor Circle Season Ticket seating guidelines. 

Q. My seats in Donor Circle are associated with a donation. Is this an annual donation or a one-time gift?

A. Donor Circle seating is tied to an annual donation and Donor Membership. At least 25% of your donation is also due at the time of your season ticket renewal.

Q. Where do I locate seating charts of the theaters?

A: Seating charts can be found on our website at