Donor Relations

It is time to Keep Your Seats for the 2018-2019 KeyBank Broadway Series!

Renewal Deadline: Friday, April 6, 2018

There are three easy ways to renew your seats:

  1. Renew Online: Open 24x7, you can renew your season tickets and manage your online account by clicking here or visiting playhousesquare.org/myaccount.*** 

    *** Renew online by March 16, 2018 and be entered for a chance to win your season tickets FREE. Contest does not include any donation associated with Donor Circle seating.***
     
  2. Renew By Mail: Return your renewal form and payment in the envelope included with your season ticket renewal packet.
     
  3. Renew By Phone or Email: Call your Donor Relations Representative (Mon. – Fri. 9 a.m. to 5 p.m.) or email them anytime. If you are requesting a change in your seating location for the 2018-2019 season, you will be contacted by your Donor Relations Representative in May. At that time he or she will schedule a phone appointment with you to discuss possible seating options.   

Relocation

Please note that in order to relocate your season ticket seats, you must renew your current seat location. Your Donor Services Representative will contact you in the middle of May to discuss potential seating locations.​ 

Season Ticket Holder Benefits

As a Playhouse Square Donor, you receive many benefits as a thank you for your annual support. When you add season tickets to your membership, there are even more perks!

Season Ticket Holder Benefits 2018-2019 Season:

Donor Circle Seating

Annual Donor Memberships starting at $300 include access to Donor Circle Seating in the first 18 rows of the Connor Palace. Take a look at the 2018-2019 Donor Circle season ticket seating guidelines for details. 

Birthday Cupcake

Just when you thought being a Season Ticket Holder could not get any sweeter... Playhouse Square and Whole Foods Market want to celebrate YOU! Tell us your birthday below to receive a voucher for a delicious cupcake from a participating Whole Foods Market. Beginning in January 2018, vouchers will be sent electronically during your birthday month.

Cedar Center 
13998 Cedar Road
University Heights, Ohio 44118

Chagrin 
27249 Chagrin Boulevard
Woodmere, Ohio 44122

Rocky River
19607 Detroit Road
Rocky River, Ohio 44116

Exchanges

Same show. Different day. 
It happens to everyone. You make plans for a night out at the theater and something comes up. No problem! If you choose to exchange for a performance with a higher ticket price than what you originally purchased, you'll only be charged the difference. No extra fees! Sorry, there are no refunds for missed performances. 

Call your Donor Relations Representative for help with exchanges. 

Broadway Buzz

sm-bwybuzz18.gifEnhance your KeyBank Broadway Series experience with Playhouse Square's Broadway Buzz.

  • Attend free Pre-Show Talks, held one hour before curtain of each KeyBank Broadway Series production.
  • Thursday Evening Season Ticket Holders...stay in the theater for Post-Show Chats with the Cast!
  • No ticket needed!

Click here for a complete schedule, including times and locations.

Lowest Price Lockdown

Season Tickets are the best deal in town for Broadway, as Season Ticket Holders enjoy a savings of up to 55% off the cost of single ticket prices. With ticket prices subject to change throughout the season, you have secured your seats for the whole year at the best possible price.

Show Reminders

We help keep you up-to-date on the things you need to know when planning your visits to Playhouse Square. Our email reminders include important show news, traffic updates and other useful information.

HELP ENSURE YOU NEVER MISS A SHOW REMINDER! Let us know if you change your email address and be sure to add [email protected] to your email address book.

Swap-a-Show®

With your flexible Swap-A-Show® benefit, you can trade in your tickets from one show in the series for additional tickets to another KeyBank Broadway Series show. This is a great option if you'd like to treat others. Or, use this one-time-use benefit to swap into a show that is not available in the series. Swap-a-Show for the 2018-2019 season will begin when you receive your season tickets in the mail.*

Along with the Series shows, this year's Swap-A-Show® choices include Chicago (November 27-December 2, 2018), Rudolph the Red Nose Reindeer: The Musical (December 7-9, 2018), Cinderella (January 15-20, 2019), and The Phantom of the Opera (April 3-20, 2019).

To utilize your swap option for the 2018-19 Season please contact your Donor Relations Representative, Monday - Friday, 9 a.m. to 5 p.m.

Note: Come From Away is not eligible for swap.

*Restrictions to benefits, differences in prices, seat locations, fees and deadlines may apply.

 

Frequently Asked Questions

Q: What information do I need when calling or emailing my Donor Relations Representative?

A. Make sure you have your donor number and the date and time of the performance you would like to purchase, swap or exchange into.

Q. Can I swap out of any show this year?

A. You can swap out of any show in the Series except Come From Away

Q. When can I begin to swap or exchange my season tickets?

A. Once you receive your tickets in the mail (late summer/early fall) you can begin to call your Donor Relations Representative to make changes to your tickets. 

Q. Where can I sit in Donor Circle and how many season ticket seats may I purchase?

A. Click here for details and Donor Circle Season Ticket seating guidelines. 

Q. My seats in Donor Circle are associated with a donation. Is this an annual donation or a one-time gift?

A. Donor Circle seating is tied to an annual donation and Donor Membership. At least 25% of your donation is also due at the time of your season ticket renewal.

Q. Where do I locate seating charts of the theaters?

A: Seating charts can be found on our website at playhousesquare.org/events-tickets/seating-charts