Ticket & Theater Guidelines

Playhouse Square is dedicated to the security and enjoyment of our guests at every event. Please remember to be a good neighbor to those seated around you.

Arriving Late

Each individual show’s producer or artist determines the seating guidelines for late arriving guests. In some instances, if you arrive after the show begins, you may be asked to wait until there is a natural break in the act before going to your seat.

Bag Check Policy

Playhouse Square inspects all handbags, diaper bags and cases at points of entry. The following items are not permitted in Playhouse Square theaters. Please leave them in your car or at home.

  • Backpacks and other large bags
  • Cameras; camera phones; audio, video and digital recorders; and paging devices. 
  • Outside food and beverage 
  • Playhouse Square is a firearms-free facility. No one except on-duty law enforcement officials is permitted to possess or carry a firearm on the premises.

Camera Policy

Cameras; camera phones; audio, video and digital recorders; and paging devices are not permitted in the theaters. Anyone found to be recording or photographing a performance without permission may be ejected without refund.

Texting and Cell Phone Usage

It can wait! Mobile phones may not be used during a performance. Guests using these items may be ejected without refund.

Content Advisory/Child Policy

Playhouse Square prides itself on offering a diverse selection of arts entertainment. Not all productions may appeal to or be appropriate for every person or for all ages. Guests are encouraged to familiarize themselves with the shows we offer in order to make informed decisions prior to purchasing tickets.

We encourage parents to use their discretion when deciding if a show is appropriate for their child.

In general, and regardless of age, all children must have a ticket and be seated with an adult.

Children under one year of age may sit on a lap, but will still require a ticket for admission.

Weather Policy

Performances are not canceled and refunds are not provided due to weather conditions. Our Performance Updates page includes the most up-to-date information regarding show delays or cancelations.


Smoking, including electronic smoking, is not permitted indoors at Playhouse Square.

Is There a Dress Code?

There is no dress code! Wear whatever makes you feel most comfortable. Playhouse Square is your performing arts center and we want you to feel most welcome, regardless of wardrobe.

The type of performance can sometimes be the best indicator of what is most often worn by others. For example, the audiences might be dressier for a live theater event than they might be for a pop/rock concert, comedy or family show. 

Men often wear casual slacks with a button down shirt or sweater and jacket while others opt for jeans and a polo shirt. Some men even prefer wearing a suit. Attire for the ladies varies from dresses and skirts to pants and jeans. 

Proper footwear may be a consideration, as most of our historic theaters do not have elevator, and you may need to access your seats via stairs.

Fraudulent Tickets

Playhouse Square is not able to verify the authenticity of tickets purchased through third parties. Learn more about how to protect yourself from purchasing fraudulent tickets. 

Ticket Refunds

If a performance is canceled, guests can choose to receive credit on their Playhouse Square account, to donate the value of tickets back to Playhouse Square's not-for-profit mission or to receive a refund. Guests who purchase tickets from a third party will need to contact that third party for a refund. Unless Playhouse Square links to a third party from our official website (playhousesquare.org), purchasing tickets from third parties is not recommended.

If a performance is rescheduled, tickets for that performance will be honored on the new date.